Business, Markets and Societal Dynamics

 

Responsible faculty member:ackreditering_stor.jpg
Assoc. Prof. Johanna Gummerus

 

Researchers focusing on the area:

Prof. Jaakko Aspara
Prof. Emeritus Christian Grönroos
Assoc. Prof. Johanna Gummerus
Prof. Kristina Heinonen
Asst. Prof. Christian Kowalkowski
Prof. Veronica Liljander
Assoc. Prof. Pia Polsa

 

Specific topics

  • Business model innovations and design
  • Service innovations
  • Data/information-intensive business and digitalization
  • Customer communities and ecosystems, social media communities
  • Transformative service research
  • Value constellations and networks
  • Dynamics

 

Focus industries studied in the area

  • Energy industry
  • Transportation sector
  • Healthcare industry
  • Non-profit sectors

Recent publications

In the research database you will find all research activity.
To the research database

2018

2018 Tore Strandvik, Maria Holmlund, Ilkka Lähteenmäki '“One of These Days, Things are Going to Change!” How Do you Make Sense of Market Disruption?' Business Horizons, vol 61, no. 3, pp. 477-486. https://doi.org/10.1016/j.bushor.2018.01.014

2016

2016 Maria Holmlund, Tore Strandvik, Ilkka Lähteenmäki 'Digitalization Challenging Institutional Logics: Top Executive Sensemaking of Service Business Change' Journal of Service Theory and Practice, vol 27, no. 1, pp. 219-236. https://doi.org/10.1108/JSTP-12-2015-0256

2014

2014 Hannu Saarijärvi, Christian Grönroos, Hannu Kuusela 'Reverse use of customer data' Journal of Services Marketing, vol 28, no. 7, pp. 529-537. https://doi.org/10.1108/JSM-05-2013-0111

To the research database