The Foundation for Economic Education has granted 120 000 EUR to a new research project at the Centre for Relationship Marketing and Service Management (CERS) at Hanken School of Economics. The project explores how Nordic firms can strengthen market-centric capabilities critical for scaling innovations internationally.

Är du en internationell studerande på magisternivå, eller har du just blivit klar med dina magisterstudier och vill nu avancera på den finländska arbetsmarknaden? Det här är en utmärkt möjlighet för dig att stärka din professionella expertis inom den finska arbetsmarknaden, bygga nätverk med arbetsgivare och förbättra dina språkkunskaper genom arbetserfarenhet.

Are you an international student in a master's degree program or a recent master’s degree graduate and want to advance your career in the Finnish job market? This is an excellent opportunity to strengthen your professional expertise in Finnish working life, build networks with employers, and improve your language skills through real work experience.

A new way to store your things: pack at home, schedule pickup through an app, and have them delivered back whenever you need, whether it’s a few items or everything at once. This innovative service has been created by Hanken student Axel Aarnio and his co-founder Mikael Mauranen, in collaboration with Posti and Hanken Business Lab.

Finance Link is the latest company to join Hanken’s partner programme. “I hope the collaboration will lead to recruitment of young talent and strengthen our visibility within Hanken’s network,” says CEO Robert Malmström.

Hanken alum Johanna Söderström has built an impressive career as an HR professional in multinational companies such as Dow Chemicals and Tyson Foods. Today, she gives back to Hanken by serving as a strategic advisor to the Rector through the university’s International Advisory Board.

The COVID-19 pandemic, the blockage of the Suez Canal in 2021, and the Russia-Ukraine war are examples of events that have disrupted supply chains. Media is increasingly mentioning how such events fragment the global supply chains, and now new research proves them right. 

Opening hours of Hanken and different service units in Helsinki and Vaasa during summer 2025.

“AI requires a new kind of leadership. The biggest obstacle facing leaders today isn’t technology, it’s the mental models, the outdated ways you think about organisations, leadership and innovations”, stated keynote speaker Petri Kokko at a Hanken Insights event on AI held on 15 May.

The Finnish Innovation Index (FII) 2025 winner is IKEA with top10 including global brands and Finnish icons: Apple, BMW Group, Uber, Marimekko, Fiskars Group, Normal, Samsung, Airbnb, and Lumene. The latest FII results spotlight how innovation, purpose, and growth go hand in hand.

The founder of Dermoshop and board professional Henry Backlund has been appointed Executive in Residence at Hanken School of Economics within the Department of Management and Organisation. Backlund is based in Vaasa.

“The Vaasa region boasts a strong entrepreneurial spirit and numerous companies, but engaging students has been somewhat challenging. To address this, the Vaasa Consortium of Higher Education has decided to collaborate on entrepreneurship initiatives to better support and involve students”, says Nina Ingves, operations manager at Hanken Business Lab in Vaasa.

PhD, professor of practice, entrepreneur and board professional, Christina Dahlblom has been appointed Hanken School of Economics’ associate dean focusing on executive education and corporate relations as of 1 March 2025.

New research highlights that workplace safety, tax planning, and trade credit policies are linked to a firm’s core values and beliefs.

Professor Emeritus Christian Grönroos has been selected as the recipient of the 2025 Don Schultz award for Innovation in Teaching, Theory and Practice of Integrated Marketing Communications (IMC) by the Medill School of Journalism.

Hanken School of Economics has been granted over 150,000 euros from the Centre for Economic Development, Transport and the Environment in Ostrobothnia for a research project aimed at developing tourism solutions that are more accessible, sustainable, and community-based. The project's pilot area is the World Heritage site in the Kvarken Archipelago.

Hanken has signed new student exchange agreements with Curtin University in Perth, Australia, Faculty of Business Administration at Université Laval in Québec, Canada, INSPER in Sao Paulo, Brasil and IPADE Business School in Monterrey, Mexico.

As urbanisation and e-commerce reshape our world, Last-Mile Delivery (LMD) has become a critical link in the supply chain and a pivotal sustainability challenge. New research suggests that managers, city leaders, and researchers who focus solely on emissions should rather develop strategies that balance environmental, social, and economic goals and promote collaboration across individual, organisational, and systemic levels.

Hanken has signed new student exchange agreements with Esade Ramon Llull University in Barcelona, Spain and University of Aberdeen i Aberdeen, United Kingdom. You can apply for an exchange at these new partner universities for autumn semester 2025 as soon as the application round opens mid-december. Deadline for applications is 3 February 2025. You will find a short introduction to the new partners below.

Laura Ihanainen, Oskar Korkman and Kevin Deegan have been appointed Professors of Practice at Hanken. They will work with the Department of Marketing from 1 September 2024 until 31 August 2026.

The word innovation suggests the idea of improving the functional or design features of products and services to make brand offerings useful for consumers, but new research reveals another kind of innovations that positively impact consumers’ perceptions of brands.

Hanken School of Economics has been granted over 200,000 EUR by The Finnish Research Impact Foundation (FRIF) for a research project that will involve logistics companies in the development of circular economy business models.

Opening hours of Hanken and different service units in Helsinki and Vaasa during summer 2024.

Hanken has signed a new student exchange agreement with The Norwegian University of Science and Technology (NTNU) in Trondheim, Norway. You can apply for an exchange at this new partner university for Spring semester 2025 when the application is open.

OP Uusimaa is the newest member of Hanken's partner programme. "Hanken is home to the top experts of the future, and we want to be present to increase awareness of the financial sector," says HR Manager Jani Mikanmaa.

The student team ‘Hair4you’ from Hanken was one of the top three in the Nordic final of cosmetics company L'Oréal's international marketing competition Brandstorm 2024.

According to the Finnish Innovation Index (FII) BeyondMeat, MeEat and Oatly are the most innovative companies in Finland 2024. The annual FII study, conducted by Hanken School of Economics, lists the most innovative companies and their respective industries according to Finnish consumers.

The global professional services company Reddal is the newest member of Hanken's partner programme. “Linguistic and cultural diversity is important to us, so it is natural that we start a collaboration with Hanken School of Economics”, says Reddal's CEO Per Stenius.

The newly listed financial group Mandatum is a new member of Hanken School of Economics’ partner programme. “Hanken offers a versatile education that goes well with our extensive operations at Mandatum. It's a good match," says Joanna Kivi, Talent acquisition & Employer branding Manager at Mandatum.

"Research Sneak Peek" är ett koncept som vi på CERS utvecklade mot slutet av förra året, 2023, där vi ber våra forskare att tömma lådorna och visa vad de för närvarande arbetar med.

Digital data can help companies improve customer experience and achieve greater growth, but the downside includes data breaches, misuse and employee technostress. How can companies responsibly and transparently collect, use and create value from all available digital data? A new research project at Hanken School of Economics wants to find out.

Professor Terry Esper is visiting Hanken during spring 2024 as a Fulbright Distinguished Professor.

Several students at Hanken School of Economics have been involved in helping a project for Unicef Finland to investigate how much children's rights are taken into account in Finnish listed companies. Unicef Finland report shows that the majority of companies do not consider or measure their impact on children.

Individual wellbeing doesn’t always add up to team wellbeing – but reflection and open communication can help.

Det är mer sannolikt att både teamet och individerna mår bra om man reflekterar och delar med sig av sina problem inom teamet, och om det finns goda relationer mellan alla medlemmar. Långt ifrån alla team lyckas hitta rätt balans visar ny forskning.

Research Sneak Peek is a concept we at CERS developed at the end of last year, 2023, where we ask our researchers to empty the draws and show what they are currently are working on.

Hanken has signed new student exchange agreements on BSc level with ESSEC Business School in France and University of Calgary Haskayne School of Business in Canada. You can apply for an exchange at these new partner universities for fall semester 2024 no later than 31 January 2024. You will find a short introduction to the new partners below.
More information is also given by Johanna Lilius, Head of International Relations (johanna.lilius@hanken.fi).

There are upcoming training sessions for the databases Capital IQ, Factset, Orbis, Refinitiv (LSEG) Workspace and WRDS during the weeks 41-42. Check the times and links in the post!

Det kommer skolningar för databaserna Capital IQ, Factset, Orbis, Refinitiv (LSEG) Workspace och WRDS under vecka 41-42. Kolla tiderna och länkarna i posten!

Hanken School of Economics’ project Ostrobothnia Tourism Roadmap 2030 looks at how UN’s Sustainable Development Goals of the 2030 Agenda for Sustainable Development can be applied to a regional tourism strategy.

A record number of almost 150 people applied to the 2023 Hanken mentorship programme. Mentor Yrsa Landsdorff and mentee Wilma Leskinen are two of them. The mentorship programme has given Landsdorff valuable insights about the younger generation, and Leskinen has successfully achieved the goal she set herself at the start of the year.

Digital intimate partner violence is not only affecting the victim but potentially also any workplace, even yours and mine. It cannot be ignored, especially by managers and others with power to do something about it, says Charlotta Niemistö, project leader at Hanken School of Economics.

In this CERS blog post, Assistant Professor Mekhail Mustak discusses the importance of adopting a Customer Success Management (CSM) approach.

I detta blogginlägg från CERS diskuterar biträdande professor Mekhail Mustak vikten av att anta en Customer Success Management (CSM)-strategi.

As part of the Stockholm School of Economics (SSE), Hanken & SSE remains the number one Nordic executive education house in the Financial Times rankings.

Vaasa city library is moving to a new library system. The library system is used for managing all library materials, loans, and customer data. Due to the change, all library locations will be closed between May 22 and June 6, 2023. During this period, the online library catalogue will also be unavailable.

The Finnish Innovation Index (FII) is a national indicator of the perceived innovativeness of companies among Finnish consumers. The annual ranking conducted at Hanken School of Economics lists the most innovative companies according to Finnish consumers.

Three student teams from Hanken have participated in the Nordic final of L'Oréal's international marketing competition Brandstorm 28.4.2023. All Hanken teams performed very well among the 8 Nordic teams competing. Team TAL Scentiment from University of Gothenburg won and secured a place in the international final in Paris in June.

In this CERS blog post, Assistant Professor Larissa Becker discusses the problem with the lack of a common definition of Customer Experience (CX), despite it being a buzzword in marketing and service practice.

På CERS blogg diskuterar biträdande professor Larissa Becker problemet med bristen på en gemensam definition av Kundupplevelse (CX), trots att det är ett trendord inom marknadsföring och tjänsteforskning.

“It's been about 15 years since I was at Hanken, and I needed a few more tools in my toolbox. Something tangible since questions around strategy and leadership are coming up in my work daily.” These comments stem from President and CEO of the Ahola Group, Ida Saavalainen, who currently attends the Hanken Executive MBA programme.

“Our main task is to support companies to improve their leadership. We do this by igniting strategic renewal in teams and individuals,” says Marc Hinnenberg, CEO of Hanken & SSE Executive Education.

Assistant Professor of Marketing, Mekhail Mustak, has co-written a research paper exploring the threats and opportunities of deepfake technology.

Hanken student Henrik Helenius has been awarded the Anders Wall scholarship of approximately 20,000 euros for having excelled in entrepreneurship and creative thinking. The scholarship was presented on 10 March 2023 at the Anders Wall Foundation's scholarship award ceremony in Stockholm. Helenius is one of the founders of Droppe, a marketplace that sells supplies to industrial companies.

PhD Johanna Gummerus has been appointed as the new Professor of Marketing at Hanken School of Economics. Professor Gummerus has a long and warm relationship with Hanken. She graduated from the university in 2011 and enjoys it so much that she has worked here ever since.

Hanken has signed new student exchange agreements with SKEMA Business School and ESCP Business School in France. Students can apply for an exchange at these new partner universities for autumn semester 2023 no later than 31.01.2023.

“Hanken School of Economics and Aktia have a long shared history, and we are therefore particularly thrilled to continue this collaboration by being Hanken’s new partner company,” says Lotta Borgström, Director of Investor Relations and Communication at Aktia.

These days, consumers have access to practically all music imaginable, thanks to smartphones and services such as Spotify, and the shelves of corner shops are filled with food and drink from all over the world.

CERS was represented in the Academy of Marketing Science (AMS) Annual Conference in Montery, AMA SERVSIGS conference in Glasglow and Frontiers in Boston this summer.

A new study conducted at Hanken School of Economics lists the most innovative companies according to Finnish consumers. The Finnish Innovation Index (FII) is a national measure of perceived innovativeness of companies among Finnish customers who have during the last six months purchased or used the products of the included companies.

It is especially relevant today to consider people experiencing vulnerability during crises. On the Cers blog, Anu Helkkula discusses the importance of including the receivers and their vulnerability experiences in creating helping efforts.

Det är ytterst relevant att idag ta människor som upplever sårbarhet under kriser i beaktan. På Cers-bloggen diskuterar Anu Helkkula vikten av att inkludera mottagarna och deras sårbarhetsupplevelser i att skapa hjälpinsatser.

As part of Stockholm School of Economics (SSE), Hanken & SSE remains the top-ranked Nordic executive education house in all categories in the Financial Times rankings and climbs to position 15 in the world.

We have asked the chair of the Hanken board, Christoph Vitzthum, five questions. Read, among other things, about the direction in which Vitzthum wants to develop Hanken and what strengths he thinks the university has.

How to shape the market for future needs? Is this the end of globalisation? Will it be possible to start an anode material factory in Vaasa? These were topics that were discussed during the annual Hankendagen which was held in Vaasa on 12 May 2022.

Nordea Bank is to begin its first major university collaboration as a new member of the Hanken partner programme. Hanken's international profile and high quality of teaching attracted the cooperation.

It is often assumed in corporate branding research that coherence and consistency are solid principles for a corporate identity. However, many older assumptions are challenged by the realities of our business world that is more diverse than ever. Sonja Sarasvuo who recently defended her doctoral thesis helps contest this fundamental assumption.

Concentration, discussion, inspiration, exchange of ideas – the atmosphere is palpable when you step down into the basement of Hanken in Helsinki. Here is Hanken Business Lab, an innovative incubator with the goal of helping start-ups, growth companies, associations and individuals to grow.

Creating a stronger link between economics and IT, managing big data more efficiently, making better data-driven decisions and developing new fintech solutions – these and others are areas Quantum wants to be involved in.

Hanken student Alexander Silén (b. 1994) has been awarded this year´s Anders Wall scholarship of SEK 200,000. Silén receives the scholarship because he has excelled in entrepreneurship and creative thinking.

Who do we want to be as a company? And what do we promise to our stakeholders? These are questions all companies face when they want to express their corporate identity. New research suggests that companies could increase stakeholder identification by involving multiple stakeholders in their branding processes.

The HUMLOG Institute at Hanken is a world leader in research in humanitarian logistics, ie how to best reach out with help to people in crisis areas. At a seminar at Hanken 3.3.2022, HUMLOG's experts and researchers commented on the situation in Ukraine and why it would be more effective if the outside world's aid to Ukraine would be monetary rather than sending goods.

Lime Technologies' mission is to recruit more young talent to the IT industry. The company hopes to find new staff members via its partnership with Hanken.

Lime Technologies mission är att rekrytera fler unga till it-branschen. Företaget hoppas hitta nya medarbetare via samarbetet med Hanken.

Remember to download and activate your Break Pro. Break Pro is a free break exercise program that reminds you to take breaks during static work- or study days. Read more here!

Veronica Liljander was a productive and respected professor, researcher, and colleague. She was very involved in teaching and supervised many students on both master's and doctoral level.

"We have always done it that way" is an expression that Joel Sunabacka, head of the Bank of Åland in Vasa, Hankenalumnus, and winner of the competition Young Leader of the Year in Western Finland, cannot stand.

Forskardoktor Maria Ehrnström-Fuentes nuvarande forskningsprojekt ”Världar i omställning” fokuserar på vad ”ekonomi” egentligen är ur ett ekologiskt perspektiv. Det här var också bakgrunden till en paneldiskussion under Vetenskapskarnevalen i Vasa 19.11.2021.

Lifeline Ventures invests two million euros in Hanken Business Lab's member company Mobal. Lifeline Ventures' previous investments include Wolt, Supercell, Smartly and Aiven.

Many members of different societies face inequalities due to their sexual orientation and gender. Despite positive legal changes, the experiences of the LGBTI communities show persistent discrimination.

How to speed up the growth in Finland? This was discussed at the traditional seminar Toppsemi, which was held at The Swedish School of Economics Hanken in Helsinki on 26 October. "We cannot only distribute the cake, but it must be made to grow, and this requires structural societal reforms that make Finland attractive to investors”, the event's keynote speaker Björn Wahlroos stated.

A supply chain perspective can enable the identification of problems in legal processes, factors that affect public procurement and vulnerabilities in preparedness for cascading disasters. New research examines what a supply chain perspective entails in strictly regulated public services and processes.

How can we create an atmosphere that supports teams to be successful? And how to lead an organisation in the middle of change? These were themes that were discussed at Hankendagen this year. The event was broadcasted from Hanken in Helsinki on 8 October with a record audience.

Emeritus Professor Christian Grönroos has published a new book on one of the current trends in trade, "Tjänstefiering. I kundens ögon är alla företag tjänsteleverantörer" (”Servicefying. In the customer’s eyes all firms are service providers”, Volante, Stockholm 2021).

Food security is defined as having sufficient access to food in order to maintain a healthy life. The mainstream approach to ensuring sufficient food and nutrition security is focused on production and consumption. New research shows that food security research and action need to emphasise distribution and retail in addition to agricultural production.

New research shows that a service-providing organisation facilitates the well-being of individuals by supporting, socialising, and empowering them. Technology, service environment and design, and internal practices and arrangements also contribute to the individuals’ well-being.

When Paul Viio, Professor of Practice at Hanken since 15.3.2021, six year ago started to do online courses in the USA, he felt that the field was light years ahead there compared to Finland. However, during the last year, huge steps towards digitalisation has been taken in Finland – sometimes even bigger than necessary.

The Finnish Innovation Index (FII), developed jointly with the Norwegian School of Economics, offers Finnish consumers the opportunity, for the first time, to evaluate the innovativeness of companies selling services and products. The results of the survey were published on a webinar broadcasted from Hanken the 17 June. The event will be annual.

To freelance alongside paid work is becoming more and more popular. When should one consider delegating the accounting to an agency or consider whether it would be more profitable to establish a company? And what does one have to think of when hiring staff?

The topic “Sustainability In The Banking Industry” was of great interest to researchers, alumni and students on Hanken’s Finance Day this year. The annual event was held online for the second consecutive year on 17th March 2021 and fully booked.

Business decision-makers ranked Hanken & SSE Executive Education number one in many of the criteria in the annual Taloustutkimus' business image survey.

Michael Seelen, 41, graduated from Hanken in Vaasa in 2003 with Computational Finance as his major. Now he lives in Middleton, Wisconsin, where he works as a Director of Risk Management and Data Analysis at Hy Cite Enterprises.

”Med denna text önskar jag dela med mig till dig, läsaren, en del av det jag lärt mig under mitt arbete för min doktorsexamen relaterat till kunder och ekosystem. Den här artikeln handlar också om ord och deras betydelse, särskilt om ord som används jämnt och vars definition vi ofta tar för givet.”

“I share with you, the reader, a part of my journey as I am working on one conceptual paper for my PhD related to customers and ecosystems. This article is also on the meaning of words, especially high-mileage words that we frequently take for granted.”

Quantum is a versatile meeting place that offers access to company and financial databases and allows for the handling of big data. Modern technology makes it possible to stream all classes and other events, as well as allowing for keeping up with real-time financial news. Quantum, made possible by donations, opened in February 2020.

Christina Dahlblom has been appointed Professor of Practice at Hanken’s Department of Management and Organisation as of 3 November 2020. Dahlblom wants to contribute to even tighter networks and dialogues between Hanken and the corporate world, in order to help Hanken continue developing cooperation, research and teaching that brings value to both Hanken, businesses and society.

Christina Dahlblom har utsetts till Professor of Practice vid institutionen för företagsledning och organisation från och med den 3 november 2020. Dahlblom vill bidra till att skapa ännu tätare nätverk och dialog mellan Hanken och näringslivet, för att hjälpa Hanken utveckla samarbete, forskning och undervisning som ger mervärde för både Hanken, företag och samhället.

The Board on 20.10.2020 appointed Professor David B. Grant as new Dean of Research and Social Impact at Hanken. His term of office is until 31.7.2021. David B. Grant is Professor of Supply Chain Management & Social Responsibility at Hanken.

Although a state of emergency is not the optimal situation for developing novel innovations, a newly published Hanken study shows how the Covid crisis presented certain businesses with the opportunity to take their operations in an entirely new strategic direction.

To the extent that the Covid-19 pandemic may change certain fundamental patterns of consumer behaviour, companies must carefully consider how to adjust their market strategies and tactics accordingly.

New research shows that understanding the customer ecosystem is essential for successful smart self-service experiences, like activity trackers. The ecosystems can be individual-, brand- or socially-driven.

Ny forskning visar att det är viktigt att förstå kundens ekosystem för att kunna erbjuda framgångsrika användarupplevelser inom smarta självbetjäningstjänster, till exempel sportklockor. Ett kundekosystem innefattar alla de faktorer som påverkar kundens upplevelse och det kan vara individuellt, varumärkesbaserat eller socialt drivet.

Vi övergår från den dominerande Budskapslogiken till en reviderad logik: Lärandelogiken.

We will move from the dominant message logic to a revised logic of learning.

During the last three weeks in an ongoing covid pandemic, millions of people across the US and worldwide have taken to the streets and raised their voices in response to the killing of George Floyd by a policeman. Solidarity protests also took place in Helsinki, Tampere and Turku voicing issues of inequality, discrimination, and unequal justice.

CEOs are more likely to be fired when their firms are involved in ESG (“Environmental, Social, and Governance”) related misconduct, writes Niclas Meyer in a blog post on the Hanken Research blog.

Here you'll find the service available at Hanken in Helsinki and Vaasa during summer 2020.

Hanken ranks at top among Finnish universities in U-Multirank, for research citation rate, top cited publications, and international student mobility.

The Covid-19 pandemic has highlighted the role of customers in business. It has become dramatically clear to many that without customers there is no business. Now when everything is upside down it is timely and relevant to reflect on this old but fundamental issue. Not that managers would not know it, in principle.

The Covid-19 pandemic has affected economics on all levels in society. In order to ensure a more resilient and flexible society in the future it’s important for countries not to isolate themselves, but rather to take global regulatory actions through international agreements and that applies as much to fighting pandemics and climate change, said Topi Miettinen, Professor at Hanken School of Economics, during an online event at Hanken.

All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees who used to have face-to-face interaction with customers.

Hanken & SSE remains the top-ranked Nordic school in all categories in the annual Financial Times rankings as a part of Stockholm School of Economics (SSE)

"Stockmann's is always Stockmann's" was the famous department store slogan in the 1950s. New research shows that Stockmann’s introduced marketing thought in Finland even before marketing was established as an own discipline.

Have you ever heard about a smartphone app from a friend and thought that it sounds great, you must download that, too? There are several ways for customers to experience smartphone apps, some of which can be surprising for app developers.

Har du hört en vän tala om en smarttelefonapp och tyckt att den låtit så bra, att du också måste ladda ner den? Kunder erfar smarttelefonappar på många olika sätt, och vissa kan vara överraskande för apputvecklare.

Two leading players join forces to accelerate organisational and professional growth

Senior Fellows of CERS will strengthen CERS’ international research initiatives and also be involved in doctoral supervision.

Hanken alumnus Anders Portman photographs architecture and building environments. For him, working as an entrepreneur with his own values guiding him is important.

Today’s business world is faced with continuous turbulence, and decision-making in the incalculable environment is even more complicated than before. Hanken trains its students to work-life challenges in tight collaboration with the business world.

Students become real life CEO’s, project managers and consultants in the Entrepreneurship and Management course Business Consulting.

In celebration of the 25th anniversary of CERS, Centre for Relationship Marketing and Service Management at Hanken, the Grönroos Prize 2019 was awarded to prominent service researchers, Professor Suvi Nenonen and Professor Kaj Storbacka.

Hanken Executive MBA graduate Päivi Koivisto has been working in corporate sustainability for more than 20 years. She’s seen the field grow from a fringe function into one an increasing number of companies are putting at the core of their strategies. We spoke to her about the change.

Rector Karen Spens has today signed a contract stating that Hanken School of Economics will hereby become a shareholder of Funidata Oy, a university owned company who is currently developing the Sisu support tool system for university education.

The impact of policies on quantity and quality of entrepreneurship in a country depends on the informal rules of society, e.g. culture of not registering business activities, in that specific country, concludes Ashkan Mohamadi in his doctoral thesis.

Professor Emerita Mary Jo Bitner from Arizona State University will be conferred as Honorary Doctor of Hanken, at the Solemn Conferment of Degrees on 25 October 2019.

What constitutes relevant leadership in our data-driven, fast-moving world? Seeing the individual is crucial to being relevant as a leader and relevant leadership is crucial to the success of the company, claimed Ann Hellenius at the seminar.

Trainers’ House help companies through changes. Within the collaboration with Hanken, Trainers’ House can offer students part time jobs, among other things.

Torkel Tallqvist och Pekka Sääskilahti har blivit utnämnda till Professor of Practice vid Hanken. Tallqvist är expert inom företagsledningsfrågor och entreprenörskap och Sääskilahti är expert på immaterialrätt, konkurrenspolitik och prissättning.

Academic Work is the latest member of Hanken’s Partner Programme. As Branding Partner, and recruitment and staffing company, Academic Work aims to be a career partner for Hanken students.

Professor Du is starting a new project examining how companies should revise their corporate social responsibility strategies and programs to address the challenges in the age of artificial intelligence.

Artificial intelligence for the growth agenda was one of the themes on Hanken's International Alumni Day in Stockholm in May.

Several CERS Hanken researchers have gained prizes in QUIZ16 conference in Karlstad, Sverige, in June 2019.

Hanken & SSE Executive Education continues to top the rankings in Northern Europe 2019 as a part of Stockholm School of Economics (SSE).

The Library has moved into Koha – an open source Integrated Library System.

Två bilder av Jyrki Ilva, Nationalbibliotek, visar att Hanken är en av de ledande open access institutionerna i Finland.

Two slides by Jyrki Ilva, the National Library of Finland, indicate that Hanken is one of the leading open access institutions in Finland.

Digital technologies increasingly impact the way we think, feel and behave.

By matching foreign students with mentors at local companies, the Hanken International Talent initiative is a win-win for business in Finland.

Hanken’s four new Areas of Strength are Competition Economics and Service Strategy, Financial Management, Accounting and Governance, Responsible Organising, and Leading People for Growth and Well-being.

Since the beginning of February, Hanken Executive Education in Vaasa is an integral part of Hanken & SSE Executive Education, after having been part of Hanken School of Economics for 30 years.

It is not easy to convince managers of a need of a new service innovation. However, students made excellent work in it, on Hanken’s course “Service Design and Innovation”.

What is a service? Or what does service do for the customers?

CERS’ new MOOC “Principles of Service Management” has so far attracted almost 1000 students from 118 countries all over the world.

Three new professors have started working for Hanken: Petra Sund-Norrgård, David Grant and Ari Hyytinen. The inaugural installation lectures are held during Hanken Research Day on 14 November 2018.

Hanken School of Economics is to launch its first MOOC (Massive Open Online Course) later this month as the ‘Principles of Service Management’ goes live on online social learning platform, FutureLearn.

Since the beginning of September, the triple crown accredited (AMBA, AACSB, EQUIS) Hanken Executive MBA (EMBA) programme is an integral part of Hanken & SSE Executive Education.

CERS director, Professor Kristina Heinonen has received the Journal of Services 2018 Highly Commended Award.

The Finnish Service Alliance awarded Dr Lotta Vuoristo the Best Doctoral Dissertation of the Year Award in May 2018.

The Finnish Service Alliance har i maj 2018 tilldelat ED Lotta Vuoristo priset för Årets bästa doktorsavhandling.

The Best Doctoral Dissertation of the Year Award has been granted to D. Sc. (Econ.) Lotta Vuoristo, by the Finnish Service Alliance, in May 2018. CERS warmly congratulates Lotta and interviews her about her work.

Participate and win lunch coupons to Factory!

Hanken & SSE Executive Education is still number one in Northern Europe as a part of Stockholm School of Economics (SSE).

Hanken has received four financial information terminals from Infront Finance. The terminals serve as investment tools to both private and professional investors and can be used by Hanken’s staff and students.

Hanken has received four financial information terminals from Infront Finance. The terminals serve as investment tools to both private and professional investors and include global market data.

My Research is a series of articles presenting the work of doctoral students, working at CERS, Centre for Relationship Marketing and Service Management at Hanken School of Economics.

One of CERS' most long-term researchers, and a strong constructor and upholder of our research center for service and relations marketing, Professor Tore Strandvik is retiring.

The Partner Programme at Hanken got yet another member as JAM Advisors joined the group of Branding Partners. Hanken now has a total of 16 partner corporations to strengthen the connection between Hanken and the corporate world.

Hanken now offers a member of the Hanken faculty or staff the possibility to take part in the Hanken Executive MBA programme that starts in March 2018. The deadline for applications has been extended to 16 February 2018.

During Hanken's traditional Christmas coffee in Helsinki 19 December 2017, Rector Karen Spens honoured Hanken faculty and staff by presenting awards and distinctions.

Under Hankens traditionella julkaffe i Helsingfors den 19:e december 2017 uppmärksammade rektor Karen Spens högskolans personal genom premieringar och utmärkelsetecken.

It is a well-known fact that customer relationships are important for companies. A recent study challenges the current reciprocal view on customer relationships.

Kundrelationer är erkänt viktiga för företagen. En färsk studie utmanar de befintliga teorierna där kundrelationen anses vara ett samspel mellan kunden och företaget och inte en process som pågår hos kunden helt oberoende av företaget.

Qingbo Xu from China and Shekhar Acharya from Nepal are at Hanken for a two-month internship to cap off the integration programme Business Lead.

CERS younger researcher Michaela Lipkin was awarded the Emerald Literati Highly commended prize from her single authored paper, published in the Journal of Service Management.

Kristina Heinonen, Professor of Service and Relationship Marketing, will be a visiting researcher at University of Massachusetts Boston, USA during spring 2018.

Hanken & SSE Executive Education has appointed Marc Hinnenberg as new Chief Executive Officer.

Financial Times rankings 2017: Hanken & SSE Executive Education is still the Nordic champion in its field as part of Stockholm School of Economics (SSE) while advancing its position in the global ranking.

Hanken has received a donation of 100 000 euros from Aktia Bank Plc to the ongoing fundraising campaign HANKEN RETURNS. Aktia wants to support the continuous development of internationally competitive and high-quality education and research.

On 7 February 2017 a new multi-company initiative started in Singapore that mixes business, academic knowledge and technology in a completely new way.

The Hanken-Kauppalehti Inspiration Award was presented to the start-up company for VIP-services, Helsinki Concierge, in connection with the Hanken Business Forum event.

The Hanken foundation 'Stiftelsen Svenska handelshögskolan' has decided to award the following persons for their publications 2016

Stiftelsen Svenska handelshögskolan har slagit fast de personer som premieras för vetenskapliga artiklar.

Hanken invested in efficient self-service in the library - Your task is to borrow the books at the machine.

SSE Executive Education continues to maintain its position in the ranking as the top executive education provider.

Hanken & SSE Executive Education debuts integration program Business Lead 2016

Hanken's researchers successful in the 2016 Emerald Literati Network Awards for Excellence

Hankens forskare framgångsrika i 2016 Emerald Literati Network Awards for Excellence

M.Sc. (Econ.) Gustav Medberg defends his doctoral thesis in marketing on Thursday, 28 April 2016.

EM Gustav Medberg disputerar i marknadsföring torsdagen den 28 april 2016.

CERS has published a book that is aimed at marketing professionals who are in search and need of new ideas.

The following courses can be completed at Hanken during the summer 2015:

Följande kurser kan avläggas vid Hanken sommaren 2015:

Hanken students awarded during the annual donor evening and the Rector’s List awards ceremonies.

Studerande premierades under den årliga stipendiesammankomsten och vid utdelningen av Rector’s List-stipendierna.

Henrik Virtanen defends his doctoral thesis in Marketing on Thursday 7 May 2015.

The following courses can be completed at Hanken during the summer 2015:

Följande kurser kan avläggas vid Hanken sommaren 2015:

Career Services in cooperation with Google brings you a workshop that aims to provide participants with the necessary skills to enhance their personal selling skills and to show the importance of sales while engaging in longterm partnerships.

This year's Anders Wall scholarship was awarded to Hanken student and entrepreneur Fredrik Teir.