Several CERS Hanken researchers have gained prizes in QUIZ16 conference in Karlstad, Sverige, in June 2019.
Journal of Services Marketing 32.6 (2018): 657-679.
Heinonen, Kristina, Elina Jaakkola, and Irina Neganova. "Drivers, types and value outcomes of customer-to-customer interaction: An integrative review and research agenda." Journal of Service Theory and Practice 28.6 (2018): 710-732.