Introduction and Paper Development for JoSM Special Issue: Reimagining the Service-Profit Chain.

Pre-Conference Workshop 1: Introduction and Paper Development for JoSM Special Issue: Reimagining the Service-Profit Chain will be led by Jens Hogreve, Ilias Danatzis, Kris Lindsey Hall, and Marah Blaurock.

Preliminary Timetable and Program

1:30–2:00 pm | Welcome and Introduction

• Welcome by the special issue editorial team
• Overview of the workshop objectives and structure
• Brief introduction to the JoSM special issue
  • Relevance of reimagining the service-profit chain and key themes (i.e., digital transformation and AI, customer and employee well-being, resilience in turbulent environments, evolving internal marketing practices)
  • Submission expectations, positioning, and timelines
• General Q&A
• Opportunity to clarify any open questions about the SI
• Opportunity for non-presenting participants to ask questions about the special issue

2:00–2:45 pm | Paper Idea Presentations (Plenary Session)

• Short presentations by participating author teams
• Each team presents their paper idea (approx. 10 minutes per team)
  • Core research question and contribution
  • Relevance to the special issue themes
  • Planned methodological approach and data
  • (If applicable) discussion of first results
• Open plenary discussion moderated by the SI team: Clarification of thematic fit, theoretical positioning, and methodological/research design considerations

2:45–3:00 pm | Coffee Break (Coffee break sponsored by LSU’s Department of Marketing)

• Coffee and light snacks provided
• Informal networking among participants and editors
• Transition to table discussions

3:00–4:00 pm | Small-Group Paper Development Sessions

• Participants break into thematic tables aligned with the special issue focus areas
• Each table is facilitated by two special issue editors
• Format:
  • Focused, interactive feedback on paper ideas and early drafts
  • Discussion of theoretical framing, contribution, and alignment with the SI topic
  • Guidance on positioning for JoSM
• Tables will be organized based on submitted abstracts and thematic fit
• Participants not seeking direct feedback are welcome to join discussions and contribute

4:00–4:30 pm | Wrap-Up and Next Steps

• Key takeaways from the table discussions
• Final advice on manuscript development and submission strategy
• Reminder of special issue timelines and contact points
• Closing remarks

Participants:

Service researchers working on topics related to the SPC and who are interested in submitting to the special issue.

Participants are required to submit a short abstract (up to 500 words) in advance.