Do You Need Help?
Do you have a problem with your user-id, password, wireless network, e-mail or other basic IT stuff?
--> Then we can help:
Fastest way to get help.
The e-mail goes to the helpdesk system.
|09-431 33386||Internal 386, mobile 040-3521 386|
|InfoBITen in Helsingfors||
Main building, first floor. Helpdesk open when the Student services is open.
During the semester: Monday-Thursday 10-13
|Computer centre in Vaasa||On the third floor. Weekdays during working hours.|
Do you want to change Password?
--> Go to the Change Password Service!
--> Have you forgotten your password? --> Visit the helpdesk!
(Remember passport or other id documents)
Do you have problems with the student register WebOodi?
--> Then e-mail firstname.lastname@example.org for system help and email@example.com for help with your information, or visit the Student services in Helsinki or Study Office in Vaasa.
Do you have problems with Moodle?
--> Help with tasks in a certain course - the teacher helps. General question firstname.lastname@example.org.
Problems with a certain system or software within a course?
-->The teacher helps
Practical knowledge about the basic systems at Hanken?
--> Check-out available manuals.
How do I find available tools at Hanken?
--> Login on this website and check out the list under Tools (on the black bar, to the right).
Why do you need to log in? --> Because more tools are available then.