Our research - One step ahead
The goal is to publish research that is not simply new but also provides alternative perspectives and alters researchers' thinking and doing.
Our research is focused on service business and philosophy within it the four focus areas, also shown in the figure below:
- (e.g., customer experience and value formation)
Our roots and our theoretical lens is in service, which is in the centre of our focus.
Below you can familiarize yourself with some of our research projects, and short video presentations.
Feel free to contact us at cers[at]hanken.fi, in case you are interested in any of our publications. A complete list of CERS publications can be found in HARIS Opens in new window (Hanken Research Information System). Hanken's own publications can be downloaded from the Library or DHanken.