Study services

Here is a list of study services offered to you as a student at Hanken. The services are grouped under the thematic areas of short study matters, study counselling, exchange studies, study psychologist, study coaching, psychotherapy and student chaplain. The information is continuously updated taking into account any corona restrictions.

Here you can read about the current rules and guidelines that apply due to the pandemic (link to a separate website).

Below is a list of the services and support services, including contact information, that are offered to you as a student at Hanken.

Short study matters: certificates, submitting forms etc

The student service desk is closed 25.11.2021–16.1.2022.
Telephone: +358 40 352 1219, Mon and Fri 10–12
E-mail: studyinfo(at) 

The Office of Study Affairs is closed 25.11.2021–16.1.2022.
Telephone: +358 50 407 1630, Mon and Fri 10–12
E-mail: studyinfo(at)


An official transcript of records and/or certificate of enrolment can be ordered by filling in this form.

A scanned version of your transcript/certificate will be sent to your Hanken email address. It is also possible to order a hard copy of your transcript/certificate.

You can order an unofficial transcript of records through Weboodi. If an employer or educational institution requests for a verification of a degree, please contact

You can get study counselling only in Teams at the moment.

The study counsellors offer study counselling for bachelor's and master's degree students at Hanken mainly when it comes to the degree structure and in what order you should take your courses. We don’t have detailed information about specific courses, so please see course page on Moodle or contact the course instructor in such matters. If you need technical support when it comes to participating in courses through Teams or other IT matters, please email

Study counselling in Teams:

Book a time in the booking system. Log in with your Hanken account. Please click on the exclamation mark to the right of each listed service to see the English name of it. Click on the service of your choice and click on a date to see what times are available (note that the calender shows available timeslots for the upcoming 7 days). Click on a timeslot to book a study counselling session. Fill in your name, email address, student number and phone number (so we can reach you should there be a technical problem in Teams). After booking a time, you will receive a calender invitation with a Teams link to the email address you filled in. If you are unable to attend the appointment you booked, please cancel it, so the time can go to another student.

Helsinki students: Book a time in the booking system for Helsinki students. If you do not have a Hanken account you can contact us by email on 

Vaasa students: book a time through the booking system for Vaasa students, If you do not have a Hanken account you can email us on


Student Office hours

Student Services (floor 1.5, entrance through Quantum)

You can be in contact with us either by e-mail or by phone.

If you would like to book a Teams-meeting during office hours, please contact if you are an exchange student at Hanken or if you are a degree student at Hanken.

Office hours:
Monday 13-15
Wednesday   9-11
Thursday 13-15

We are available outside office hours via e-mail or phone.

During 15.11-25.11.2021 you can reach us only by e-mail or phone, due to window renovations.

Career Services sends out a weekly newsletter every Monday to your Hanken email. In this letter, you can find information on career related matters, virtual events and other career news.

In case you have any career related questions, or i.e. questions regarding internships abroad, don’t hesitate to contact us at or +35840 3521 539.

You can access the Career Services website here


Karriärcenter Arabia offers career counselling also for Hanken students

Regardless of your place of study you can contact Karriärcenter Arabia, which offers career counselling for young people and adults in Swedish and English online and at a service point on Arcada's campus in Arabiastranden in Helsinki. The center supports you with both study and work-related questions as well as your plans for the future and your next steps in your career.

Read more here and book an appointment: 


Individual coaching for students

  • Would you like to have better routines in order for your studies to go more smoothly?
  • Do you find the remote studies challening?
  • Are you in the habit of procrastinating and leaving everything to the last minute or do you just take on too much?
  • Are you struggling with your thesis?
  • Or have you perhaps lost your motivation for your studies or feel a bit insecure about what you want to do after graduating?

Hanken’s study coach can help you if you have answered yes to any of the questions above or if you otherwise feel like you would like some support with your study motivation, study skills, time management, or finding a balance between studies and your free time.

Who is the study coaching for?

The study coach is available to all degree students and PhD students at Hanken. You do not have to feel that you have a problem or that you are stuck in your studies to contact the study coach, it is enough that there is something you are thinking about and would like to talk about with someone. You do not have to be able to describe exactly what it is you want to discuss, we will figure that out together.

You can book up to 3 coaching sessions during the academic year. It is often be a good idea to have one or two follow-up sessions, but sometimes one session is all you need.

How do I book a coaching session?

You can book a 45-minute coaching session with the coach Alexandra Ohls using the booking system (link below). The session will be held online in Teams.

The coaching sessions are confidential and free of charge.

Here you can book a coaching session with the study coach:

Please note that you must use your Hanken login to access the booking system. Click on a date to see what times are available (note that the calender shows available timeslots for the upcoming weeks). Click on a timeslot to book a study coaching session and fill in the requested information. If you want, you can also mention what you would like to discuss during the coaching session.

When you have booked the session, you will receive a calender invitation with a Teams link to the email address you used for the booking.


Alexandra Ohls is a certified coach (ICF Associate Certified Coach) who is also familiar with Hanken, having worked for several years at Hanken in study administration, among other things. You can read more about study coaching in this interview with Alexandra.

Contact information
Phone: +358 50 4136 802
Email: alexandra.ohls(at)

The study psychologist can support you in the following situations:

  • Time management and planning
  • Balance between studies and leisure
  • Learning strategies and study skills
  • Performance anxiety
  • High demands on yourself
  • Motivation and determination
  • You want to get more out of your studies
  • Writer’s block in the thesis writing process

Helsinki and Vaasa:

The study psychologist meets with the students online. You can use your computer (if it has a camera) or smartphone. The study psychologist holds the meetings in Swedish, Finnish or English.

Study psychologist Daniel Ventus
Phone: 046 921 61 21

Daniel will be available again for bookings as of 1 september 2021. 

To support the students during this special year with remote studies, Hanken also offers the possibility of psychotherapy session for Hanken’s degree students, PhD students and incoming exchange students. The purpose is to promote and support the mental well-being of the students through solution-based psychotherapy and thus maintain the students’ study ability during the ongoing corona pandemic.

Psychotherapy can help you if you feel depressed or anxious or suffer from other disorders or difficulties that interfere with your everyday life. The individual therapy sessions are confidential and free of charge. The conversations will be held remotely, in Swedish or English, and will last 45-60 minutes. As a student, you can book 1–5 therapy sessions during the academic year.

You can contact psychotherapist Camilla Laine to book an appointment by emailing from your Hanken email. Please note that you must use your Hanken email when you contact Camilla for the first time!

Please note that the psychotherapy that Hanken is offering (by Camilla Laine) is rehabilitative, and the appointments are not necessary quickly available, i.e. it is not for acute help.

Camilla will be available for bookings again as of 1 august 2021 by email. 

If you need crisis help:

Helsinki: The telephone number of the crisis service is tel. 09 310 44222. The number is available 24 hours a day, every day of the year, including public holidays.

Help for residents of Helsinki:

  • Helsinki Crisis Emergency Service tel. +358 9 310 44222
  • SOS Crisis Centre of the Finnish Mental Health Association tel. +358 9 413 50510
  • Church service telephone, 0400 22 11 80

Information about the 24/7 mental health services (in Finnish).


  • Please call 09 91642439 for crisis help in Jorvi.

Information on mental health and substance abuse services in Espoo.


Information on mental health and substance abuse services in Vaasa.

You don’t have to be alone

The University Chaplain is there for you also during the coronavirus pandemic 

When you as a member of the Hanken community:
· feel the need to reflect upon life’s big questions (e.g. the meaning of life, hope and hopelessness, loneliness, insecurity) 

· desire confidential conversation, pastoral counselling or prayer  

· are isolated and need practical help 

Please contact the University Chaplain. I am there for all members of the university community regardless of their faith and convictions.  

Hanken's University Chaplain in Helsinki: Sonja Jakobsson,, 050-380 0662.

Hanken's University Chaplain in Vaasa: Hanna Jern,, 044 480 8327. 


The library is closed! For Hanken’s students, staff and external customers, pickup service is be available.

Read more about the library's services here and on the Library's webpage.