Below is a list of the services and support services, including contact information, that are offered to you as a student at Hanken.
Short study matters: certificates, submitting forms etc
The student service desk, Quantum, floor 1
Opening hours: Tue–Thu 11:30–13.00
NB! The student service desk will be closed 6.12.2022 and 8.12.2022
Phone services open Mondays and Fridays 10-12 A.M.
tel +358 40 352 1219
The Office of Study Affairs
Opening hours: Tue–Thu 11:30–13.00
NB! The Office of Study Affairs will be closed on 6th of December 2022
Phone services open Mondays and Fridays 10-12 A.M.
tel +358 50 407 1630
An official transcript of records and/or certificate of enrolment can be ordered by filling in this form.
A scanned version of your transcript/certificate will be sent to your Hanken email address. It is also possible to order a hard copy of your transcript/certificate.
You can order an unofficial transcript of records through Sisu. If an employer or educational institution requests for a verification of a degree, please contact email@example.com.
Study counselling is offered at Hanken during opening hours (without appointment) and in Teams (book your time in advance)
The study counsellors offer study counselling for bachelor's and master's degree students at Hanken mainly when it comes to the degree structure and in what order you should take your courses. We don’t have detailed information about specific courses, so please see course page on Moodle or contact the course instructor in such matters. If you need technical support when it comes to participating in courses through Teams or other IT matters, please email firstname.lastname@example.org
Study counselling at Hanken (drop in, no booking needed):
Tuesdays at 13-15
Thursdays at 10-12
Location: Office of Study Affairs in Helsinki, 2nd floor (or in a classroom specified on the door outside the Office of Study Affairs) / Office of Study Affairs in Vaasa, 1st floor
N.B.! No study counselling in Helsinki on Tuesday 22.11.22 and Thursday 8.12.22
Study counselling in Teams (book your time in advance):
Book a time in the booking system. Log in with your Hanken account. Please click on the exclamation mark to the right of each listed service to see the English name of it. Click on the service of your choice and click on a date to see what times are available (note that the calendar shows available timeslots for the upcoming 7 days). Click on a timeslot to book a study counselling session. Fill in your name, email address, student number and phone number (so we can reach you if there should be a technical problem in Teams). After booking a time, you will receive a calendar invitation with a Teams link to the email address you filled in (check your junk mail if you don't get a calendar invitation). If you are unable to attend the appointment you booked, please cancel it through the calendar invitation email at least 18 hours in advance, so the time can go to another student. Later cancellations are to be sent to the email below.
Student Office hours
Student Services (floor 1.5, entrance through Quantum)
You can be in contact with us either by e-mail or by phone.
If you would like to book a Teams-meeting during office hours, please contact email@example.com if you are an exchange student at Hanken or firstname.lastname@example.org if you are a degree student at Hanken.
Summer opening hours: in July 2022 we are available by email (email@example.com) or by phone (+358 50 415 2844) Mon 13–15, Wed 9–11 och Thu 13–15.
Career Services sends out a weekly newsletter every Monday to your Hanken email. In this letter, you can find information on career related matters, virtual events and other career news.
In case you have any career related questions, or i.e. questions regarding internships abroad, don’t hesitate to contact us at firstname.lastname@example.org or +35840 3521 539.
Karriärcenter Arabia offers career counselling also for Hanken students
Regardless of your place of study you can contact Karriärcenter Arabia, which offers career counselling for young people and adults in Swedish and English online and at a service point on Arcada's campus in Arabiastranden in Helsinki. The center supports you with both study and work-related questions as well as your plans for the future and your next steps in your career.
Read more here and book an appointment: https://www.karriarcentret.fi/
Individual coaching for students
- Would you like to have better routines in order for your studies to go more smoothly?
- Do you find your studies challenging?
- Are you in the habit of procrastinating and leaving everything to the last minute or do you just take on too much?
- Are you struggling with your thesis?
- Or have you perhaps lost your motivation for your studies or feel a bit insecure about what you want to do after graduating?
Hanken’s study coach can help you if you have answered yes to any of the questions above or if you otherwise feel like you would like some support with your study motivation, study skills, time management, or finding a balance between studies and your free time.
Who is the study coaching for?
The study coach is available to all degree students and PhD students at Hanken. You do not have to feel that you have a problem or that you are stuck in your studies to contact the study coach, it is enough that there is something you are thinking about and would like to talk about with someone. You do not have to be able to describe exactly what it is you want to discuss, we will figure that out together.
You can book up to 3 coaching sessions during the academic year. It is often be a good idea to have one or two follow-up sessions, but sometimes one session is all you need.
How do I book a coaching session?
You can book a 45-minute coaching session with the coach Alexandra Ohls using the booking system (link below). The session will be held online in Teams.
The coaching sessions are confidential and free of charge.
Here you can book a coaching session with the study coach:
Please note that you must use your Hanken login to access the booking system. Click on a date to see what times are available (note that the calender shows available timeslots for the upcoming weeks). Click on a timeslot to book a study coaching session and fill in the requested information. If you want, you can also mention what you would like to discuss during the coaching session.
When you have booked the session, you will receive a calender invitation with a Teams link to the email address you used for the booking.
Alexandra Ohls is a certified coach (ICF Associate Certified Coach) who is also familiar with Hanken, having worked for several years at Hanken in study administration, among other things. You can read more about study coaching in this interview with Alexandra.
Phone: +358 50 4136 802
The study psychologist can support you in the following situations:
- Time management and planning
- Balance between studies and leisure
- Stress management and study related fatigue
- Learning strategies and study skills
- Challenges with adapting to on-location studies, eg. Social anxiety
- Performance anxiety
- Nervousness or anxiety related to particular study tasks, eg. presentations
- High demands on yourself
- Motivation and goal setting
- You want to get more out of your studies
- Writer’s block in the thesis writing process
Helsinki and Vaasa:
Study psychologist Jennifer Söderlund is available for both degree and exchange students in Helsinki and Vaasa. The meetings with the study psychologist are conducted as virtual appointments.
To contact the study psychologist and schedule an appointment, send an e-mail to Jennifer.email@example.com. Appointments are free of charge and confidential. You can see the study psychologist 1-5 times per academic year and the sessions are 45-60 minutes long.
Due to the effects of the corona pandemic on students' well-being, Hanken continues to offer the possibility of psychotherapy sessions for Hanken’s degree students, PhD students and incoming exchange students during the academic year 2022-2023. The purpose is to promote and support the mental well-being of the students through solution-based psychotherapy and thus maintain the students’ study ability.
Psychotherapy can help you if you feel depressed or anxious or suffer from other disorders or difficulties that interfere with your everyday life. The individual therapy sessions are confidential and free of charge. The conversations will be held remotely, in Swedish or English, and will last 45-60 minutes. As a student, you can book 1–5 therapy sessions during the academic year.
You can contact psychotherapist Camilla Laine to book an appointment by emailing firstname.lastname@example.org from your Hanken email. Please note that you must use your Hanken email when you contact Camilla for the first time.
Please also note that the psychotherapy that Hanken is offering by Camilla Laine is rehabilitative and the appointments are not necessarily available at short notice, i.e. it is not for acute help.
Camilla is available for bookings by email.
If you need crisis help:
- National crisis helpline in English and Swedish tel. +358 9 2525 0112
Helsinki: The telephone number of the crisis service is tel. 09 310 44222. The number is available 24 hours a day, every day of the year, including public holidays.
Help for residents of Helsinki:
- Helsinki Crisis Emergency Service tel. +358 9 310 44222
- SOS Crisis Centre of the Finnish Mental Health Association tel. +358 9 413 50510
- Church service telephone, 0400 22 11 80
Information about the 24/7 mental health services (in Finnish).
Help for residents of Espoo:
- Please call 09 81642439 for crisis help in Jorvin sairaala.
Information on mental health and substance abuse services in Espoo.
Help for residents of Vaasa:
- Information on mental health and substance abuse services in Vaasa.
You don’t have to be alone
The University Chaplain is here for all members of the university community, regardless of their faith and convictions.
Please contact the university chaplain when you:
- feel the need to reflect upon life’s big questions (e.g. the meaning of life, hope and hopelessness, loneliness, insecurity),
- desire confidential conversation, pastoral counselling or prayer,
- are isolated and need practical help.
We can meet in person or via video call.
Hanken's University Chaplain in Helsinki: Sonja Jakobsson, email@example.com, 050-380 0662.
Hanken's University Chaplain in Vaasa: Hanna Jern, firstname.lastname@example.org, 044 480 8327.