Full professor of marketing October 1, 2008-
Programme Director at Hanken School of Economics 2018-2020
Head of marketing department (subjects: marketing, supply chain management and social responsibility) January 1, 2013 - December 31, 2015, January 1, 2010 - December 31, 2012.
Hanken School of Economics, Department of Marketing CERS-Centre for Relationship Marketing and Service Management PO BOX 479, FIN-00101 HELSINKI, Finland Visiting adress Arkadiankatu 22, Helsinki Tel. +358-(0)9-431 33 396, gsm +358-(0)40-3521 396, fax +358-(0)9-431 33 287. E-mail email@example.com
Associate editor, Service Research, Journal of Business Research.
Mental models in business.
Relationship dynamics: Initiation of business-to-business relationships, and Relationship ending.
Service transition: Services in an industrial setting, and Challenges when transforming from a manufacturing to a service-oriented industrial company.
Consumer buying: Buying behaviour of different products and among different buyer groups.
International Fellow of CTF Centrum for Tjänsteforskning, Service Research Center at Karlstad University.
Editorial board member of scientific journals: Industrial Marketing Management, Journal of Business Research, Journal of Business & Industrial Marketing, Journal of Service Management (previously International Journal of Service Industry Management).