CERS - Centre for Relationship Marketing and Service Management
All research done at CERS falls under the general theme of how service and customer relationships influence the competitiveness of firms, from both B-to-B and B-to-C perspectives.
CERS works closely with contemporary society and the business world and welcomes also new company partners. Look at our current research projects.
We also welcome enquiries from potential PhD students. Read more!
Seminars, visiting lectures and other events in CERS. Welcome!
Wed 15.1. The Doctoral Progress Seminar. Tieteiden talo, Kirkkokatu 6.
Mon 9.12. at 13.00-14.00 Research seminar: Professor CB Bhattacharya. Arkadia, Auditorium, bottom floor.
Mon 21.10. at 10.30-11.30 Research seminar: Professor Mary Jo Bitner. Room 2.25.
Thu 19.9. at 10.30-11.30 Seminar: Visions for the future CERS. Arkadia, Auditorium, bottom floor.
Wed 18.9. CERS 25th Anniversary Seminar at the Hanken Main building. Welcome!
Thu 29.8. at 15.00-16.00 Research talk: Fulbright-Hanken Distinguished Chair, Shuili Du. Arkadia, Auditorium, bottom floor.
Tue 16.4. at 10.00-11.30 Maria Holmlund-Rytkönen: Getting published (in JBR): Five Critical Incidents in the Review Process. F0.22 Auditorium Arkadia.
Mon 28.1. at 16.00 CERS Winter Party ❄️ at the Business Lab (Main building).
Want your event on the list? Please contact CERS Coordinator email@example.com
What is it like being a PhD student at Hanken? by Sonja Sarasvuo 15.1.2020
To the moon and back – how collaboration drives breakthrough innovation by Kristina Heinonen 7.1.2020
Let less be more in 2020! by Maria Holmlund-Rytkönen 18.12.2019
Light in the darkness by Johanna Gummerus 4.12.2019
The product always obscures the customer by Christian Grönroos 27.11.2019
CERS, the Centre for Relationship Marketing and Service Management at Hanken School of Economics, is one of the leading institutions for research within services and a founding member of the Nordic School of thought within Marketing.