Cers helsinki

CERS - Centre for Relationship Marketing and Service Management

CERS is known for its research in the areas of service and relationship management. The centre has some of the most cited business professors in Finland, and it continuously produces innovative frontline research. In 2019, CERS celebrates its 25th anniversary.

All research done at CERS falls under the general theme of how service and customer relationships influence the competitiveness of firms, from both B-to-B and B-to-C perspectives.

CERS works closely with contemporary society and the business world and welcomes also new company partners. Look at our current research projects.

We also welcome enquiries from potential PhD students. Read more!

Seminars, visiting lectures and other events in CERS. Welcome!


Spring 2020

Wed 15.1. The Doctoral Progress Seminar. The place to be announced later.

Fall 2019

Mon 21.10. at 10.30-11.30 Research seminar: Professor Mary Jo Bitner. Room 2.25.

Thu 19.9. at 10.30-11.30 Seminar: Visions for the future CERS. Arkadia, Auditorium, bottom floor.

Wed 18.9. CERS 25th Anniversary Seminar at the Hanken Main building. Welcome!

Thu 29.8. at 15.00-16.00 Research talk: Fulbright-Hanken Distinguished Chair, Shuili Du. Arkadia, Auditorium, bottom floor.

Spring 2019

Tue 16.4. at 10.00-11.30 Maria Holmlund-Rytkönen: Getting published (in JBR): Five Critical Incidents in the Review Process. F0.22 Auditorium Arkadia.

Mon 28.1. at 16.00 CERS Winter Party ❄️ at the Business Lab (Main building).


Want your event on the list? Please contact CERS Coordinator annamari.huovinen@hanken.fi

CERS on Facebook: CERS Hanken
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CERS on Instagram: cers_hanken

Text CERS 25 on petrol bottom

CERS, the Centre for Relationship Marketing and Service Management at Hanken School of Economics, is one of the leading institutions for research within services and a founding member of the Nordic School of thought within Marketing.

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