Personer Robert Ciuchita

Robert Ciuchita

Title

Forskardoktor (tenure track)

Mobile phone

+358 50 414 3557

Department

Marknadsföring (Helsingfors)

Ekon. dr, företagsekonomi, Maastricht University, Nederländerna, 2016

23115 Digital Marketing, Hki( - )
Senaste publikationer
Maria Holmlund-Rytkönen, Robert Ciuchita, Annika Ravald, Yves Van Vaerenbergh, Panagiotis Sarantopoulos, Francisco Villarroel-Ordenes, Mohamed Zaki2020,'Customer experience management in the age of big data analytics',Journal of Business Research,vol. 116,pp. 356-365.https://doi.org/10.1016/j.jbusres.2020.01.022
Robert Ciuchita, Dominik Mahr, Gaby Odekerken-Schröder2019,'“Deal with it”: How coping with e-service innovation affects the customer experience',Journal of Business Research,vol. 103,no. October,pp. 130-141.https://doi.org/10.1016/j.jbusres.2019.05.036
Robert Ciuchita, Dominik Mahr, Gaby Odekerken-Schröder, Martin Wetzels2019,'Drivers of Continuous Usage',pp. 135-158.https://doi.org/10.4324/9781351174466
Robert Ciuchita, Maria Holmlund-Rytkönen, Annika Ravald, Panagiotis Sarantopoulos, Yves Van Vaerenbergh, Francisco Villarroel-Ordenes, Mohamed Zaki2019,'A Strategic Framework for Understanding and Managing Customer Experience Feedback',
Robert Ciuchita, ALEXANDER P. HENKEL, JOHANNES BOEGERSHAUSEN, Gaby Odekerken-Schröder2017,'Storm after the Quiet',Journal of the Association for Consumer Research,vol. 2,no. 1,pp. 26-47.https://doi.org/10.1086/690463
Robert Ciuchita, ALEXANDER P. HENKEL, JOHANNES BOEGERSHAUSEN, Gaby Odekerken-Schröder2016,'Unheard Consumers',vol. 27,pp. 8-9.
Robert Ciuchita, Dominik Mahr, Gaby Odekerken-Schröder2016,'Stress Out and Carry On',vol. 27,pp. 63-64.
Robert Ciuchita, Sabine Moeller, Dominik Mahr, Gaby Odekerken-Schröder, Martin Fassnacht2013,'Uncovering Collaborative Value Creation Patterns and Establishing Corresponding Customer Roles',Journal of Service Research,vol. 16,no. 4,pp. 471-487.https://doi.org/10.1177/1094670513480851