Robert Ciuchita

Robert Ciuchita

Title: 
Assistant Professor (tenure track)
Title: 
Assistant Professor (tenure track)
E-mail: 
robert.ciuchita@hanken.fi
Postal address: 
PB 479
00101
Helsingfors
Unit/subject:

Marketing (Helsinki)

Enhet/ämne:

Marknadsföring (Helsingfors)

Office hours:
Thursday 10-11
Mottagningstid:
Torsdag 10-11
Linkedin:
Education

Doctor of Science (Economics and Business Administration), Business Economics, Maastricht University, Netherlands, 2016

Utbildning

Ekon. dr, företagsekonomi, Maastricht University, Nederländerna, 2016

Courses 2018-2019

Publications

Robert Ciuchita, Maria Holmlund, Annika Ravald, Panagiotis Sarantopoulos, Yves Van Vaerenbergh, Francisco Villarroel-Ordenes, Mohamed Zaki 2019, 'A Strategic Framework for Understanding and Managing Customer Experience Feedback'
Robert Ciuchita, Dominik Mahr, Gaby Odekerken-Schröder 2019, '“Deal with it”: How coping with e-service innovation affects the customer experience' Journal of Business Research, vol 103, no. October, pp. 130-141. https://doi.org/10.1016/j.jbusres.2019.05.036
Robert Ciuchita, Dominik Mahr, Gaby Odekerken-Schröder, Martin Wetzels 2019, 'Drivers of Continuous Usage'
Alexander P. Henkel, Johannes Boegershausen, Robert Ciuchita, Gaby Odekerken-Schröder 2017, 'Storm after the Quiet' Journal of the Association for Consumer Research, vol 2, no. 1, pp. 26-47. https://doi.org/10.1086/690463