Personer Joanna Pilawa

Joanna Pilawa

Titel

Postdoktoral forskare

Department

CERS - Center for Relationship Marketing and Service Management

Valda publikationer
Kundupplevelse i förändring
Service Innovation in the Eyes of Customers
pp. 143-155.
Service innovativeness in retailing
Journal of Retailing and Consumer Services,vol. 67,
Fables for Robots
The use of design thinking in the creation of academic incubators
Journal of Economics and Management,vol. 41,no. 3,pp. 105-127.