Staff Joanna Pilawa

Joanna Pilawa

Title
Postdoctoral Researcher
Department

CERS - Center for Relationship Marketing and Service Management

Selected publications
Service Innovation in the Eyes of Customers
pp. 143-155.
Service innovativeness in retailing
Journal of Retailing and Consumer Services,vol. 67,
Fables for Robots
The use of design thinking in the creation of academic incubators
Journal of Economics and Management,vol. 41,no. 3,pp. 105-127.
Kundupplevelse i förändring