Personer Christian Grönroos

Christian Grönroos

Title

Professor emeritus

Hanken room

F 2.16

Department

Marknadsföring (Helsingfors)

Ekon. dr, företagsekonomi, Hanken Svenska handelshögskolan, Finland, 1979

Senaste publikationer
Christian Grönroos2020,'Viewpoint: service marketing research priorities: service and marketing',Journal of Services Marketing,vol. 34,no. 3,pp. 291-298.https://doi.org/10.1108/JSM-08-2019-0306
Gustav Medberg, Christian Grönroos2020,'Value-in-use and service quality: do customers see a difference?',Journal of Service Theory and Practice2015,https://doi.org/10.1108/JSTP-09-2019-0207
Christian Grönroos, Janet Davey2019,'Health service literacy: complementary actor roles for transformative value co-creation',Journal of Services Marketing,vol. 33,no. 6,pp. 687-701.https://doi.org/10.1108/JSM-09-2018-0272
Christian Grönroos, Viraiyan Teeroovengadum, Robin Nunkoo, T.J. Kamalanabhan, Ashley Keshwar Seebaluck2019,'Higher education service quality, student satisfaction and loyalty',Quality Assurance in Education ,vol. 27,no. 4,pp. 427-445.https://doi.org/10.1108/QAE-01-2019-0003
Christian Grönroos2018,'Reforming public services',Public Management Review,vol. 21,no. 5,pp. 775-788.https://doi.org/10.1080/14719037.2018.1529879, ,
Christian Grönroos2017,'Relationship marketing and service: an update',Journal of Global Scholars of Marketing Science : Bridging Asia and the World,vol. 27,no. 3,pp. 201-208 .https://doi.org/10.1080/21639159.2017.1318666
Christian Grönroos, Mahesh Subramony, Karen Holcombe Ehrhart, Marcus Groth, Brooks C. Holtom, Danielle D. van Jaarsveld, Dana Yagil, Tiffany Darabi, D Walker, David E. Bowen, Raymond P. Fisk, Jochen Wirtz2017,'Accelerating employee-relate scholarship in service management: Research streams, propositions, and commentaries',Journal of Service Management,vol. 28,no. 5,pp. 837-865.https://doi.org/10.1108/JOSM-02-2017-0055
Christian Grönroos2017,'Christian Grönroos: I did it my way',Journal of Historical Research in Marketing,vol. 9,no. 2,pp. 277-301.https://doi.org/10.1108/JHRM-12-2016-0028