Quality Management and System

The visualisation of Hanken's quality system has been revised and is presented in the Hanken quality loop, as a Plan-Do-Check-Act (PDCA) model that supports a continuous cycle of improvement.

Hanken Quality System 2021

The connection between operations and the mission, the strategy, the quality policy and the action plans are reflected in the figure above.

The quality system consists of all Hanken's activities, incentives, plans, policies, procedures, processes, resources and responsibilities that create an overall system to assure continuous improvement/development.

Quality management

At Hanken the quality management consists of a documented distribution of responsibilities, practices and procedures, and the resources allocated to these. Quality management is about operationalising the objectives of the quality system.

Quality management is part of the day-to-day work at Hanken. Every academic department and unit is responsible for documenting and maintaining quality management, with the management team in charge of the academic departments/units quality management processes.

The management team consists of: Rector, Deans, Head of Departments, Language Centre Director, Programme Director and Directors of the administrative offices; as managers responsible for implementing quality management within their areas, and Planning Manager (secretary).

More information about the organisational structure of quality management can be found in the revised quality handbook (work in progress).

Quality handbook and the Integrated Management System IMS

Hanken quality handbook gives an overview of the quality management at Hanken, the organisation as a whole as well as information about different quality assurance processes. 

Hanken has structured the documentation of the procedures, processes in Hanken's Integrated Management System IMS. IMS provides the possibility to link process descriptions with strategic guidelines and the legal framework. The quality handbook and the process maps constitute a visual whole, so in order to view and make the best use of the handbook, links and processes, one should use the in their digital form in IMS.

The Hanken quality handbook and the process map are being revised (work in progress/the link is disabled due to content updates). The structure of the quality handbook is to become more reader-friendly and accessible.

All staff members as well as students are recommended to log in on Hanken.fi in order to view and access all content you have permission to. In the navigation menu to the left you will find more information about how the School safeguards its quality assurance system.

More information about the revised quality handbook and IMS will be published during 2021.