Submissions
Call for Papers
Please find the full Call for Papers from here:
NB: The extended deadline is the 5th of January 2026!
Access to the submission platform: https://frontiers2026.exordo.com/
Submission Overview
Frontiers in Service 2026 invites submissions from service researchers or practitioners in the following formats:
Paper abstract
The paper abstract should outline the content and relevance of the contribution and should not exceed 400 words. Please use the following structured abstract format:
- Background and Aim
- Theoretical Framework
- Approach/Empirical study (if applicable)
- Results
- Contribution.
Please submit your paper abstracts by January 5th, 2026, via https://frontiers2026.exordo.com/
Pre-conference workshops
We invite proposals for a limited number of pre-conference workshops designed to spark in-depth discussion, knowledge sharing, and active engagement around a relevant and novel topic. Interested presenters should prepare a proposal of no more than 400 words. Proposals should clearly specify:
- The topic and objectives of the workshop
- The proposed format, which may include lecture-style presentations, interactive discussions, hands-on activities, or other creative approaches that encourage participant involvement
- The designated workshop chair
- Any expected participants or collaborators who will be involved in the workshop
All proposals should be submitted to the conference committee for consideration (frontiers2026@hanken. fi). All pre-conference workshops will be held on Monday, 29.06.2025. Please note that the chairs and participants of pre-conference workshops must also register for the main conference.
Authors will be notified of the outcome of their submission by email by the end of January. To be included in the program, at least one author must register for the Frontiers in Service conference 2026. To provide meaningful presentation opportunities for all participants, the conference committee reserves the right to limit each registered participant to serving as the presenting author for a maximum of two presentations
Themes
Submissions are welcome across a broad range of topics, including but not limited to:
- Customer experience, engagement, and value creation
- Designing accessible, equitable, and inclusive service experiences
- Digitalization, AI, analytics, big data, and immersive technologies (AR/VR) in service
- Healthcare Services
- Human-centered leadership, frontline management, and workforce development for well-being and inclusion
- Platform-based and sharing economy service models
- Resilience and adaptability in service ecosystems
- Retailing and consumer services
- Service failure and recovery
- Service for community development, societal well-being, and social impact
- Service policy, governance, and public value creation
- Service robots and automation
- Servicescapes and social networks in service contexts
- Sustainable service innovation, design, and operations
- Transformative service research
We encourage multidisciplinary perspectives and empirical, conceptual, and methodological approaches that advance understanding and practice in these areas. Contributions that address the complex challenges facing businesses, communities, and societies today through the lens of service are especially welcome.
Join us in exploring how service can drive meaningful change with SISU — pushing boundaries, embracing uncertainty, and creating lasting societal uplift.