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Pages (156)
- In the complex realm of humanitarian operations, waste poses a formidable challenge, threatening the sustainability of critical endeavours. The deployment of field hospitals and livelihood programmes with waste-picking components exacerbate the issue, demanding urgent attention. Conventional waste management methods fall short, contributing to environmental degradation and jeopardising the well-being of waste pickers. In this context, the EU-funded WORM project will revolutionise waste management in the humanitarian sector through innovative solutions and a collaborative, multi-stakeholder approach. Specifically, it will integrate bio-based technological solutions, leverage procurement for waste reduction, improve waste management methods and prioritise the sustainable livelihoods of waste pickers. WORM unites medical and humanitarian organisations, suppliers, logistics providers, waste management services and academic partners.Last modified26.06.2026
- The Finnish Innovation Index (FII) is a national measure of the perceived innovativeness of companies among Finnish customers.Last modified13.10.2026
- This theme involves exploring/prioritizing the needs and experiences of customers as well as defining, analyzing, and utilizing data about customers and the broader market to leverage marketing strategies. As such, it explores the use of customer data and analytics to inform marketing decisions and managementLast modified20.11.2025
- Doctoral thesis: Friendly staff most valuable for retail bank customers over timeLast modified20.11.2025
News (138)
- In this CERS blog post, Assistant Professor Mekhail Mustak discusses the importance of adopting a Customer Success Management (CSM) approach.Published on
- I detta blogginlägg från CERS diskuterar biträdande professor Mekhail Mustak vikten av att anta en Customer Success Management (CSM)-strategi.Published on
- It is a well-known fact that customer relationships are important for companies. A recent study challenges the current reciprocal view on customer relationships.Published on
Events (6)
- ForskningWelcome to the first CERS Research Seminar of 2025, featuring two presentations. First, our guest, Professor Ingo Karpen. Following that, Maik Grimberg will present his work, with Ingo Karpen serving as the opponent. The seminar will take place on February 3, from 13:00 to 15:00, in room G226f (2nd floor, Arkadia 28 building).TimePlaceHelsingfors
- EM Gustav Medberg disputerar i ämnet marknadsföring på avhandlingen "How do customers perceive value-in-use?”.TimePlaceHelsingfors
- Tieto aims to become customers’ first choice for business renewal as the leading Nordic software and services company.
TimePlaceHelsinki - DefenceDoctoral student Apramey Dube defends his doctoral thesis in marketing:
¨Service Experience in Customers’ Everyday Contexts. An Investigation of Customers’ Experiences from Using Smartphone Apps¨TimePlaceOnline