Do You Need Help?

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Helpful addresses, info about service breaks and AV.

Do you have a problem with your user-id, password, wireless network, e-mail or other basic IT stuff?

--> Then we can help:

help@hanken.fi

Fastest way to get help.
The e-mail goes to the helpdesk system.

09-431 33386 Internal 386, mobile 040-3521 386
InfoBITen in Helsingfors

Main building, first floor. Helpdesk open when the Student services is open.

During the semester: Monday-Thursday 10-13
Inbetween semesters: 10-12

Computer centre in Vaasa On the third floor. Weekdays during working hours.
  

Do you want to change Password?
--> Go to the Change Password Service!
--> Have you forgotten your password? --> Visit the helpdesk!
(Remember passport or other id documents)

Do you have problems with the student register WebOodi?
--> Then e-mail weboodi@hanken.fi for system help and studieinfo@hanken.fi for help with your information, or visit the Student services in Helsinki or Study Office in Vaasa.

Do you have problems with Moodle?
--> Help with tasks in a certain course - the teacher helps. General question moodle-help@hanken.fi.

Problems with a certain system or software within a course?
-->The teacher helps

Practical knowledge about the basic systems at Hanken?
--> Check-out available manuals.

How do I find available tools at Hanken?
--> Login on this website and check out the list under Tools (on the black bar, to the right).
Why do you need to log in? --> Because more tools are available then.