Doctoral defence - Michaela Lipkin

Doctoral student Michaela Lipkin defends her doctoral thesis in marketing: ¨Exploring customer experiences with smart self-service. A customer ecosystem approach¨

Opponent and university: Professor Hannu Saarijärvi – Tampere University

Chair: Professor Maria Holmlund-Rytkönen

The complete doctoral thesis can be read here.

The press release with more information on the thesis can be found here.


The doctoral defence will be held by video conference.

Access the video conference via Teams here.
The video conference opens 15 minutes before the start of the defence. 

An online doctoral defence follows the same guidelines as a traditional physical doctoral defence.

During the video conference the following guidelines apply to the audience:

  • access to the video conference opens fifteen minutes before the defence starts
  • it is preferred that the audience joins the meeting fifteen minutes before the start of the defence
  • during the defence, the audience’s microphones are muted, cameras are turned off, recording is not allowed, and the chat function is not to be used until permitted by the Custos.
  • members of the audience who wish to make comments concerning the thesis can to ask the Custos for the floor in the chat function that opens after the opponent finishes.