Staff Stefan Burggraf

Stefan Burggraf

Title
Teacher (hourly paid)
Department

Marketing

Languages

Selected publications
A conceptualization of involuntary customers and its effects on service systems
An explorative study on the role of Technology for enhancing Well-Being of inpatients
Conceptualizing service ecosystem agility to maintain functionality in the face of perturbations
AMS Review,vol. 16,no. 1,
A Strengths-based Investigation of Customer Integration in Robot supported Healthcare Services
Beyond Customer Captivity: Flourishing in Captive Service Settings
Dichotomies of (dis)empowerment in health & well-being selftracking— an integrative review
AMS Review,vol. 16,no. 2,
A human capabilities lens for service research
Perspectives on Service Captivity
A Systemic Perspective on Captive Services
pp. 274-280.
Advancing capability-actualization through human–robot collaboration
Journal of Business Research,vol. 207,