Frontiers in Service 2026

Place
Helsinki
Picture of Hanken's main building on a sunny day.
The Frontiers in Service Conference, the world’s leading annual event for service research, will be hosted by Hanken School of Economics in 2026.

The Frontiers in Service Conference has grown into a vibrant, multidisciplinary forum that attracts scholars, practitioners, and industry leaders from over 40 countries. It provides a dynamic platform for sharing cutting-edge insights and fostering collaboration across a broad spectrum of service-related fields, including technology-enabled service, customer experience, service management, and sustainability. The theme for this year's conference is “Serving with SISU: Sustainability, Inclusion, and Societal Uplift”. 

Read more about Frontiers in Service 2026 here

The 2026 conference is organised by CERS - Centre for Relationship Marketing and Service Management. Read more about CERS here.