Staff Kristina Heinonen

Kristina Heinonen

Title
Professor
Mobile phone

+358 40 352 1436

Hanken room

F 2.22

Department

Marketing (Helsinki)

Doctor of Science (Economics and Business Administration), Business Economics, Hanken School of Economics, Finland, 2004

CURRENT POSITION
Professor Of Service And Relationship Marketing, Department of Marketing, Hanken School of Economics, Helsinki, Finland (01/2015-)
Director, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Helsinki, Finland (2010 – present)
Adjunct Professor (Docent) Of Marketing, specifically customer-centric service marketing University of Tampere (December 2013)
 PREVIOUS ACADEMIC EXPERIENCE 
Hanken Foundation Assistant Professor (tenure track), Department of Marketing, Hanken School of Economics, Helsinki, Finland (2007-2014)
Assistant Professor, Department Of Marketing, Swedish School of Economics and Business Administration, Helsinki, Finland (2005-2006)
Post Doctoral Researcher, LTT Research LTD, Helsinki School of Economics (2004)
Doctoral Candidate, Department of Marketing and Corporate Geography and FCSRM Finnish Centre for Service and Relationship Management graduate school, Swedish School of Economics and Business Administration, Helsinki, Finland (2001-2004)
Assistant Professor, Department of Marketing, Swedish School of Economics and Business Administration, Helsinki, Finland (2000)
Assistant, Department of Marketing, Swedish School of Economics and Business Administration, Helsinki, Finland (1999-2000)
Research areas: service and customer relationships, online communities, technology infusion in service, customer-dominant logic, marketing communication
Google scholar
LinkedIn
Academia.edu     
ResearchGate
 ORCID 0000-0002-3177-4776
 SCOPUS Author ID 14053778900
Twitter @KEH75

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