CERS Network

People sitting in an auditorium and listening

CERS network consists of our faculty, postdoctoral and doctoral researchers at the CERS Centre for Relationship Marketing and Service Management, and of our visitors and associated researchers.

CERS also cooperates actively with other researchers and research centres, in the field of services marketing.

Our collaborators include, for example

in the Americas

Mary Jo Bitner, Arizona State University, USA
Ray Fisk, Texas State University, USA
Sertan Kabadayi, Fordham University, USA
Werner Kunz, University of Massachusetts, USA
Leyland Pitt, Simon Fraser University, Canada
Javier Reynoso, EGADE Business School, Monterrey, Mexico
Manjit Yadav, Texas A&M University, USA

in Europe

Lisa Brüggen, Maastricht University, 
Bo Edvardsson, Karlstad University, Sweden
Evert Gummesson, Stockholm University, Sweden
Jens Hogreve, Katholische Universität Eichstätt-Ingolstadt, Germany
Christian Kowalkowski, Lingköping University, Sweden
Bart Larivière, KU Leuven, Belgium
Ilkka Lähteenmäki, Aalto University, Finland
Dominik Mahr, Maastricht University, Netherlands
Lia Patricio, University of Porto, Portugal
Per Skålen, Karlstad University, Sweden
Magnus Söderlund, Stockholm School of Economics, Sweden
Bård Tronvoll, Inland Norway University of Applied Sciences

in Asia

Jochen Wirtz, National University of Singapore

in Australasia

Jörg Finsterwalder, University of Canterbury, New Zealand
Kaj Storbacka, University of Auckland, New Zealand

and the research communities

CTF Service Research Center, Karlstad University, Sweden
Service Science Factory, Maastricht University, Netherlands
Center for Services Leadership (CSL), the W. P. Carey School of Business, Arizona State University, USA
Service research community Servsig


A list of CERS researchers with some words of their research areas you will find here, and our current visitors are here.

Would you like to be a part of CERS network?

Contact CERS Director Kristina Heinonen: kristina.heinonen(at)hanken.fi.


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