CERS is one of the founding homes of the Nordic School of Thought withing marketing. The Nordic School spirit of marketing dates back to the 1970’s when pioneers of service marketing and management research from Finland and Sweden united their forces to discover better ways to understand marketing. Today the network links together research fellows on all continents.
The Nordic School of thought is an underpinning, unifying way to think and research services and relationships and other related areas such as service quality, value formation, customer experience, branding and relationship communication. It is not a dogma, a framework or scientific approach. Instead, it encourages researchers to find their path through individual and brave thinking, yet rigorous and systematic work.
Read more about the Nordic way of thinking marketing in the book The Nordic School: Service Marketing and Management for the Future.