Contact CERS

CERS operates on two campuses, in Helsinki and in Vaasa.

CERS in Helsinki

Hanken School of Economics / CERS 
Arkadiankatu 22
P.O. Box 478
Tel. +358 (0)40 35 21 392
Fax. +358 9 431 33 287
E-mail: cers(at)

Street address in Helsinki

cers_karta_hfors.pngThe Department of Marketing is situated in the new, west wing of the Arkadia building. The Arkadia building is located between Arkadiankatu, Lapuankatu, and Perhonkatu, opposite Hanken's main building. The faculty and staff of the Subject of Marketing have their offices mainly on the second floor in the new annex.

The official address of our offices is Arkadiankatu 24.

How to find us? Enter through the main entrance of Arkadia building on Lapuankatu. When you come in, turn left. At the end of the corridor, turn right and walk straight through the glass doors to the staircase of the new wing of the building. Walk up the stairs half a floor and you are at the Department of Marketing.

CERS in Vaasa

cers_karta_vasa.pngHanken School of Economics / CERS
Kauppapuistikko 2
P.O. Box 287
Tel. +358 6 35 33 700
Fax. +358 6 35 33 703

Street address in Vaasa

In Vaasa, we work on the second floor of the Hanken building, at the address Kirjastonkatu 16.


CERS Board of Directors


Kristina Heinonen

Professor in Service And Relationship Marketing

+358 40 352 1436


Maria Holmlund-Rytkönen

Professor in Marketing

+358 40 352 1396


Christian Grönroos

Professor Emeritus


Tore Strandvik

Professor Emeritus

+358 40 352 1290


Jaakko Aspara

Grönroos Professor in Marketing

+358 40 352 1532


Peter Björk

Professor in Marketing

+358 40 352 1723


Anu Helkkula

Research Services Manager

+358 40 544 2216


Karl-Jacob Mickelsson

Affiliated Researcher


Sonja Ingman

Doctoral Student



CERS Staff


Kristina Heinonen

CERS Director

+358 40 352 1436


Kira Nyman

Department Administrative Officer

+358 050 470 1642


Annamari Huovinen




You will find all CERS faculty here.