CERS - Centre for Relationship Marketing and Service Management
All research done at CERS falls under the general theme of how service and customer relationships influence the competitiveness of firms, from both B-to-B and B-to-C perspectives.
CERS works closely with contemporary society and business world, and welcomes also new company partners. Current research projects can be viewed from the menu on the left.
Read here about seminars and events in CERS. Welcome!
Our newest CERS blog entries:
Let’s Not Have a Heart Attack by Maria Sandberg (18.9.2018)
Health care services and AI on top of service scholars’ interests by Annamari Huovinen (13.9.2018)
Leaving home: What I learned from my research visit by Hannu Tikkanen (28.8.2018)