Reception hour spring 2012 Thursdays 10 to 11

ADVANCED (MSc) LEVEL 2011/12:

23031 Kvalitativa forskningsmetoder (P3)

23021 Qualitative Research Methods in Business Studies (P3)

2323 Thesis seminar (P1, 2, 3 & 4, groups starting P1 and P 3)

2320 Theses supervision (P1, 2, 3 & 4)

 

DOCTORAL (PhD) LEVEL 2011/12:

62339 Service and Relationship Management 

 

CURRENT MAIN RESEARCH PROJECTS

Relationship dynamics: Initiation of business-to-business relationships, and Relationship ending.

 

Mental models in business.

 

Service transition: Services in an industrial setting, and Challenges when transforming from a manufacturing to a service-oriented industrial company.

 

Consumer buying: Buying behaviour of different products and among different buyer groups.

 

 

Director of KATAJA Graduate school FCSRM - Finnish Center for Service and Relationship Management

International Fellow of CTF Centrum for Tjänsteforskning, Service Research Center at Karlstad University.

Member of Service Business Steering Group, FIMECC Ltd. – Finnish Metals and Engineering Competence Cluster, works to boost strategic research in metals and engineering industries.

Member of steering group of TEKES financed project ISMO (Integrating Service Management and Operations Perspectives in B2B Services) coordinated by Helsinki University of Technology.

Editorial board member of scientific journals: Industrial Marketing Management, Journal of Purchasing and Supply Management, Journal of Business & Industrial Marketing, Journal of Service Research, Journal of Service Management (previously International Journal of Service Industry Management), Services Business. An International Journal

 

 

Strandvik, Tore, Maria Holmlund and Bo Edvardsson 2012, Customer Needing: A Challenge for the Seller Offering, Journal of Business and Industrial Marketing, Vol. 27, Iss. 2, March, 132-141.

Holmlund, Maria 2012, Interactive Resource Development in New Business Relationships: A Commentary Essay, Journal of Business Research: Special Issue on Resource Interaction in Inter-Organizational Networks, Vol. 65, Iss. 2, 218-219.

Holmlund, Maria, Anne Hagman och Pia Polsa 2011, An Exploration of How Mature Women Buy Clothing: Empirical Insights and a Model, Journal of Fashion Marketing and Management, Vol. 15, Iss. 1, 108-122.

Holmlund, Maria and Tanja Harju 2010, Vad utvärderar konsumenter i e-tjänster (Consumer Perception of e-Service Quality), Ekonomiska Samfundets Tidskrift, Vol. 63, No 1, 5-12. 

Sääksjärvi, Maria, Maria Holmlund and Nina Tanskanen 2009, Consumer Knowledge of Functional Foods, International Review of Retail, Distribution and Consumer Research, Vol. 19, Iss. 2, May, 135-156.

Vanyushyn, Vladimir, Maria Holmlund and Sören Kock 2009, Cooperation with Competitors and Internationalization: Evidence from the West Coast of Finland, Journal of Euromarketing, Vol. 18, Iss. 2, 89-100.

Holmlund, Maria and Päivi Hobbs 2009, Seller-Initiated Relationship Ending – An Empirical Study of Professional Business-to-Business Services, Managing Service Quality, Vol. 19, Iss. 3, May, 266-285.

Strandvik, Tore, Maria Holmlund and Bo Edvardsson 2008, Customer Needing - Conceptualising Industrial Service from a Customer Perspective. Working Papers No. 536, Swedish School of Economics and Business Administration, Helsinki, Finland, 14 pages.

Edvardsson, Bo, Maria Holmlund and Tore Strandvik 2008, Initiation of Business Relationships in Service-Dominant Settings, Industrial Marketing Management, Special Issue on Transitioning from Products to Services in Business and Industrial Markets, Vol. 37, Iss. 3, 339-350.

Strandvik, Tore and Maria Holmlund 2008, How To Diagnose Business-to-Business Relationships by Mapping Negative Incidents, Journal of Marketing Management, Vol. 24, No 3-4, 361-381.

Holmlund, Maria 2008, A Definition, Model, and Empirical Analysis of Business-to-Business Relationship Quality, International Journal of Service Industry Management, Vol. 19, No 1, 32-62.

Holmlund, Maria, Sören Kock and Vladimir Vanyushyn 2007, SMEs’ Internationalization and the Influence of Importing on Exporting, International Small Business Journal, Vol. 25, No. 5, pp. 459-477. Article also published in McNaughton Rod B and Jim D Bell (eds.) Entrepreneurship and Globalization 2009, Vol. 4, Chapter 24, Sage Publications, 33-48.

Holmlund, Maria 2007, Suggesting and Comparing Different Scopes on Quality: Production, Service, Relationship, and Network, Total Quality Management & Business Excellence, Special Issue on Quality Management in Business Relationships, Vol. 18, No. 8, October, pp. 847-859.

Lybeck, Annika, Maria Holmlund-Rytkönen and Maria Sääksjärvi 2006, Store vs. Manufacturer Brands: Consumer Perceptions and Buying of Chocolate Bars in Finland, International Review of Retail, Distribution and Consumer Research, Vol. 16, Iss. 4, September, pp. 471-492.

Holmlund, Maria and Tore Strandvik 2005, Exploring and Managing Negative Incidents in Business Relationships, Journal of Customer Behaviour, Vol. 4, No. 2, July, pp. 227-250.

Vuori, Satu and Maria Holmlund-Rytkönen 2005, 55+ People as Internet Users, Marketing Intelligence & Planning, Vol. 23, No. 1, February, pp. 58-76.

Holmlund-Rytkönen, Maria and Tore Strandvik 2005, Stress in Business Relationships, Journal of Business & Industrial Marketing, Vol. 20, No. 1, February, pp. 12-22.

Holmlund, Maria 2004, Analyzing Business Relationships and Distinguishing Different Interaction Levels, Industrial Marketing Management, Vol. 33, No. 4, May, pp. 279-287.

Sorsa, Sanna and Maria Holmlund-Rytkönen 2003, Teenagers on the Net, Journal of Internet Commerce, Vol. 2, No. 4, pp. 13-34.

Holmlund, Maria 2001, The D&D Model – Dimensions and Domains of Perceived Relationship Quality Perceptions, The Service Industries Journal, July, Vol. 21, No. 3, pp. 13-36.

Holmlund, Maria and Tore Strandvik 1999, Perception Configurations in Business Relationships, Management Decision, Vol. 37, No. 9, pp. 686-696.

Holmlund, Maria and Sören Kock 1998, Relationships and the Internationalisation of Finnish Small and Medium-Sized Companies, International Small Business Journal, July-September, Vol. 16, No. 4, pp. 46-63. Article also published in McNaughton Rod B and Jim D Bell (eds.) Entrepreneurship and Globalization 2009, Vol.4, Sage Publications.

Holmlund, Maria and Jan-Åke Törnroos 1997, What are Relationships in Business Networks?, Management Decision, Vol. 35, No. 4, pp. 304-309.

Holmlund, Maria and Sören Kock 1996, Buyer Dominated Relationships in a Supply Chain - A Case Study of Four Small Suppliers, International Small Business Journal, October-December, Vol. 15, No. 1, pp. 26-40.

Holmlund, Maria and Sören Kock 1996, Relationship Marketing - The Importance of Customer Perceived Service Quality in Retail Banking, The Service Industries Journal, July, Vol. 16, No. 3, pp. 287-304.

Holmlund, Maria and Sören Kock 1995, Buyer Perceived Service Quality in Industrial Networks, Industrial Marketing Management, March, Vol. 24, No. 2, pp. 109-121. Article also published in Gabbott M. and G. Hogg (eds.) Contemporary Services Marketing. A Reader 1997, pp. 325-341.