Research
CERS research areas
CERS is known for its research in the areas of service and relationship management. According to a study in the Finnish Journal of Business Economics (1/2007) CERS has some of the most cited business professors in Finland. Current research is done from both B-to-B and B-to-C perspectives. See current research projects and publications for more information.
The CERS Whirlwind
The CERS whirlwind shows the centres' main research subjects. All research falls under the general theme of how service and customer relationships influence the competitiveness of firms.
CERS academic partners
CERS cooperates with a number of international academic partners and regularly participates in researcher exchange, joint projects and other types of collaboration.
International Academic Partners of CERS:
- Center for Service Leadership, Arizona State University, USA
- The Center for Hospitality Research, Cornell University, USA
- CTF Centrum för Tjänsteforskning (Service Research Centre), University of Karlstad, Sweden
- Centre for Service Management, Cranfield School of Management, UK
- Relationship Marketing, Emory University, USA
- Service Management Research Programme, Nankai University, PR China
- Relationship Marketing, University of Auckland, New Zealand
- Center for Services Marketing, University of Maryland, USA