FULL PAPER
SUBMITTING A FULL PAPER
Special issues in JOSM and MSQ
All accepted authors are invited to submit a full paper after the conference. The best papers will be considered for publication in Special Issues of the Journal of Service Management (JOSM) and Managing Service Quality (MSQ) that are dedicated to the SERVSIG International Research Conference.
Papers are to be submitted by mail to servsig2012@hanken.fi by September 3rd. In the e-mail, state whether you want your submission to be considered for Journal of Service Management or Managing Service Quality. The submission should follow the manuscript requirements contained in the 'author guidelines' for the JOSM or MSQ, depending on which journal you are targeting.
JOSM
http://www.emeraldinsight.com/products/journals/author_guidelines.htm?id=josm
MSQ
http://www.emeraldinsight.com/products/journals/author_guidelines.htm?id=msq
Please format your submission according to the journal guidelines. The topic of the special issues is Innovative Service Perspectives.
All submitted full papers will be considered for the special issues. After the deadline, the special issue editors (chaired by Conference chair Kristina Heinonen) will perform a desk review, and then chosen manuscripts will be sent out for a normal blind review. Approximately 15 papers will be sent out for review, including the winners of best conference paper award (if full papers are submitted within the deadline). The special issues will include 6-8 papers. All submitted authors will be informed about the process. Any queries regarding the submission or review process can be directed to servsig2012@hanken.fi.
SERVSIG Best Paper Award sponsored by JOSM
All accepted abstracts will be published in an electronic book of abstracts with an ISBN number. A best conference paper was chosen from the accepted abstracts. The awards were sponsored by the Journal of Service Management.
Best conference paper
"Polyphony, Discord and Harmony: Individual Experiences of Value in Collaborative Consumption Contexts" by Carol Kelleher, Hugh Wilson, and Joe Peppard
Highly commended papers
"The Construction of Space in Customer Experiences" by Ritva Höykinpuro and Arja Ropo
"A Historical Exploration of the Global Service Marketing Community" by Cristiana R. Lages, Claudia Simoes, Raymond P. Fisk and Werner H. Kunz
"An Exploration of Consumer Manipulation in Service Interactions" by Cheryl Leo, Dominique Greer and Beverley Sparks
Conference themes
Innovative Service Perspectives and Logics
- Paradigms and approaches in service
- Service science
- Conceptual development
- Service innovation
Service Marketing and Management
- Service operations and management
- Service leadership
- Customer relationship management
- Globalization of services
- Service profitability
- Human resource management in services
- Technology in Services/ E-services
Sustainability in Service
- Management of public and non-profit service
- Service sustainability
Service Design
- Servicescapes
- Experiential design
- Service Engineering
Service Markets and Networks
- Social networking
- Service ecosystems and networks
Service Brands and Communications
- Service innovation and branding
- Customer service brand relationships
- Branding in Service business
- The customer perspective on service brands
- Service brand communities
Customers in Service
- Customer/consumer experiences
- Customer ecosystems
- Service quality and value
Methods in Service Research
- Innovative research methods
- Service metrics
Business-to-Business Services
- Service infusion in industrial companies
- Total business solutions
Health Service
- Co-creation in health care
- Value in health service
- Service processes in health
