Paper submission
GUIDELINES
Deadline for submission of abstracts was Jan 9, 2012. No new abstracts may be submitted to the conference. All accepted abstracts will be published in an electronic book of abstracts with an ISBN number.
SERVSIG Best Paper Award sponsored by JOSM
A best conference paper award is sponsored by the Journal of Service Management. The conference committee will select from the accepted abstracts 10 abstracts that will be nominated for best conference paper. The authors of these papers will have the option to submit an extended abstract of three pages. The international conference committee in cooperation with the JOSM editor will then select the best conference paper from these papers. There will be one Best Paper and three highly commended awards.
Submitting a full paper - Special issues in JOSM and MSQ
All accepted authors are invited to submit a full paper after the conference. The best papers will be considered for publication in Special Issues of the Journal of Service Management (JOSM) and Managing Service Quality (MSQ) that are dedicated to the SERVSIG International Research Conference. Papers are to be submitted online by September 3rd. The submission should follow the manuscript requirements contained in the 'author guidelines' for the Journal of Service Management. Papers will go through a normal double blind peer review process and will be accepted based on journal standards.
Conference themes
Innovative Service Perspectives and Logics
- Paradigms and approaches in service
- Service science
- Conceptual development
- Service innovation
Service Marketing and Management
- Service operations and management
- Service leadership
- Customer relationship management
- Globalization of services
- Service profitability
- Human resource management in services
- Technology in Services/ E-services
Sustainability in Service
- Management of public and non-profit service
- Service sustainability
Service Design
- Servicescapes
- Experiential design
- Service Engineering
Service Markets and Networks
- Social networking
- Service ecosystems and networks
Service Brands and Communications
- Service innovation and branding
- Customer service brand relationships
- Branding in Service business
- The customer perspective on service brands
- Service brand communities
Customers in Service
- Customer/consumer experiences
- Customer ecosystems
- Service quality and value
Methods in Service Research
- Innovative research methods
- Service metrics
Business-to-Business Services
- Service infusion in industrial companies
- Total business solutions
Health Service
- Co-creation in health care
- Value in health service
- Service processes in health
