A paper written by Kristina Heinonen, HANKEN Foundation Assistant Professor in Marketing and Tore Strandvik, Professor in Marketing at Hanken, has been chosen as Highly Commended Award Winner at the Literati Network Awards for Excellence. Heinonen and Strandvik's paper "Monitoring value-in-use of e-service" was published last year in Journal of Service Management Volume 20 Number 1.

Every year the editorial teams at Emerald's journals nominate an Outstanding Paper and up to three Highly Commended Papers published in previous volume of the journal. The nominated articles represent the most impressive pieces of work the editorial team has seen throughout the year. Journal of Service Management is a highly ranked journal within Service Marketing.