Service and Relationship Marketing

CERS is known for its research in the areas of service and relationship management. The centre has some of the most cited business professors in Finland, and continuously produces innovative frontline research.

All research done at CERS falls under the general theme of how service and customer relationships influence the competitiveness of firms, from both B-to-B and B-to-C perspectives.

• CERS publications

• CERS research projects

• Upcoming conferences

• CERS academic partners