Comments collected from the 2010 customer survey
The library should remain open later, and students should have access even when closed.
Longer hours would require more staff, and the books can't be left unmonitored. In the future, the work area may be separated from the bookshelves as a partial solution.
More computers and work areas are needed.
Many of the comments were more relevant to Hanken as a whole. The library focuses on providing seats for individual work, and not groupwork.
The library is too noisy
Staff attempt to keep the library quiet, but conversations are necessary for customer service. The floor is a problem in conjunction with some types of shoes, but can't be changed due to architectural reasons. If other customers are having extended conversations, please contact the staff.
More course books
The library acquires one course book per five students for each course (basic courses have a maximum limit of 25). Unfortunately estimates are based on the previous year, and the library isn't always aware of late changes to books or participant numbers. Students are encouraged to report suspiciously low numbers of total copies directly to the library.
More recent books
The library tracks new releases in relevant subjects in three languages. Unfortunately this means that the newest books can't always be available in each language. Requests are welcome.
More ebooks
Note that for ebooks, only course-related ones are listed directly in Hanna. The ebook platforms the library subscribes to actually provide about 50 000 books. In addition, publishers often don't make popular books available as ebooks in order to sell more paper copies.
More electronic journals
The library subscribes to about 20 000 electronic journals. If you feel important ones are missing, feel free to contact the library.
Missing books
New books are replaced after they've been missing for long enough to be considered lost. Older, less used books fall back on interlibrary loans.
Thomson Datastream on more than one computer
Unfortunately licenses are quite expensive, so this is unlikely to change.