Staff Christian Grönroos

Christian Grönroos

Title

Professor Emeritus

Hanken room

223b Arkada 28

Department

Marketing (Helsinki)

Professor emeritus in marketing, 1999-2014 professor of service and relationship marketing, 1984-1999 professor of international and industrial marketing, all at Hanken School of Economics.

Since 1986 distinguished member of the Finnish Society of Sciences and Letters (Finska Vetenskaps-societeten).

In 2013 selected "Legend in Marketing" by the Sheth Foundation, USA.

Co-founder of the Nordic School of service research.

Initiator of the research and knowledge centre CERS Centre for Relationship Marketing and Service Management at Hanken School of Economics (founded in 1994).

To the research database

Languages

SwedishFinnishEnglish

Publications

Latest publications

Learning from the pioneering founders of the service research field

2023,Journal of Service Management,vol. 34,no. 4,pp. 605-630.

Business model innovation through the adoption of service logic: evolving to servification

2023,Journal of Service Theory and Practice,

Inter-functional co-creation as an antecedent of supply chain performance

2023,Journal of Business & Industrial Marketing,vol. 38,no. 11,pp. 2324-2340.

Towards a Marketing Renaissance

2023,Australasian Marketing Journal,vol. 31,no. 4,pp. 270-278.

Co-creation of Value in Service Marketing

2021,pp. 261-274.

Tjänstefiering

2021,

ActS - Service Design Based on Human Activity Sets

2021,Journal of Service Management,vol. 32,no. 6,pp. 28-54.

Explaining the servitization paradox

2021,International Journal of Operations and Production Management,vol. 41,no. 5,pp. 517-546.

Service Profit Logic: Ensuring Customer Willingness to Pay

2020,pp. 46-68.

Value-in-use and service quality: do customers see a difference?

2020,Journal of Service Theory and Practice2015,vol. 30,no. 4-5,pp. 507-529.